I was scammed out of $1305.00 which was 33% down payment for the treatment to begin. After they charged my debit card, they asked if I would like to have a an example of how the treatment would work and feel. They promised it would only take a few minutes. (after being their over an hour already) I said sure. It took her 5 minutes to run the wand across my chin. She gave me an ice pack for the swelling and then told me to come back for the appointment to do the rest of my chosen body parts. I left in pain and it had actually hurt and I had the ice pack on for almost the rest of the day. I decided the next morning I did not want the rest of my body to feel like that, and I would just shave and wax the rest of my life, especially for $3925.00.
I called their office the next morning and to tell them I changed my mind. They were closed on weekends. I called the 1-800 number and made my request to get my money back. the customer service rep told me she would have the office manager call me when she returned on Monday.
Monday I received no call,so I called them. The sales lady came on the phone and was upset that I claimed she talked me into the sale. She also claimed according to what I singed in her office, I had already begun treatments and was not entitled to a refund, but still owed another $1305.00 for the completed treatment.
I argued with her about her 5 minutes sample of the treatment not being a treatment. I asked if this is how she made her living, conning people into the contract and then giving them a sample treatment to see how it would feel. That way they are locked into the contract.
I argued my way all the way to the regional manager, Theresa. She was very pleasent and told me that she understood but her hands were tied due to me receiving treatment already. I argued that point. She said they would give me the full treatment and dismiss the remaining money I owed. I said no that that was unacceptable. I have argued and made phone calls till I am blue in the face. I have not received any treatments or services from them, but they will not give me my money back. Any ideas?