Complaint Review: American Laser Centers

I had the unfortunate luck to be phoned and told that I had won $300.00 in free services from American Laser Center at the end of April of 2007. After some high pressure sales tactics "this offer is only good for today" I signed up for a 6 visit package at the Sacramento office. I decided after one visit that the drive was just too far. They referred me to their Vacaville office. I went for 2 visits to their Vacaville location. Imagine my surprise when I was drove up for an appointment at the beginning of December and discovered that the office had been destroyed in a fire.

I called American Laser Center and they gave me a list of alternate locations in the bay area that were just too far to drive. I told the representative that the locations she was listing were just too far out of my area. I requested a refund of the half the amount I financed with Care Credit since I had received only half of the visits. The rep said she would refer my case to the next level and they would get back to me. I received a call from a representative telling me that I would not receive a refund, no reason given. She said that in about 3 months the Vacaville office would be up and running again and that I could continue my laser hair removal then. I do not know my rights as a consumer. I am not receiving services. I am sure the Vacaville location is not yet up and running again and this is almost mid-April.

I financed the full amount with Care Credit and do not want to run the risk of ruining my credit so I continue to make payments for a service I am not receiving. I wish I had done a Google search of the company before even going to the first visit. I think it is reasonable to expect customer satisfaction. Since I did not receive the visits in the contract I expect to be refunded half the amount minus perhaps a 10% "stupidity penalty" for not doing my research.

Terry
Winters, California
U.S.A.