Complaint Review: American Medical ID

I purchased a 14k gold chain with a medical alert charm and a st christopher medal.  It was a gift since the family member I gave it to needed the medical alert due to severe diabetes.  After about 6 months we noticed the loops on both medals were not gold but gold filled.  This must allow them to make more money since I paid $646.90 for solid gold and did not get what I paid for and what they advertised, further more when I called them about the issue the supervisor infered I was not telling the truth and told the agent to tell me that.  I demanded to speak to this supervisor that did not have the stones to deliver the rude news herself.  I talked to her and she then denied saying I lied.  I was livid.  The repair cost me another $100.00.  Please watch out.  Not a very nice outcome nor do they seem to care about their customer complaints!  Businesses need to remember it is not their right to have a customer, it is a privilege.