Complaint Review: American Medical Partners

To whom it may concern at American Medical Partners:
I've been taking Testosterone injections for over 8 years, including the transdermal patch. The patch was useless for me, but the injections worked well, but not without unfavorable side-affects. So, I was anxious to try a hormone supplement product to replace the painful injections, but I was very skeptical about the success of an oral product.

In November '01 when I phoned to inquire about the possibility of the Testosterall replacing the injected hormone, the salesman at AMP assured me of its high success rate. He particularly noted the "30-day satisfaction guaranteed" refund policy available with this hormone replacement product.

When I made him aware of the long-term need for testosterone replacement with weekly injections and the unlikely expectation for success of an oral product after only a one month trial period, the salesman again assured me of the great success rate of the Testosterall & the refund guarantee. He also recommended trying the "two month kit" to assure its effectiveness in replacing the painful weekly injections.

When I inquired about the 30-day guarantee on two months worth of Testosterall product, he again assured me that it should be effective AND that the guarantee could be extended for a two
month period to assure its effectiveness in replacing my particular long-term injections.

So, for approximately 54 days, I stopped the testosterone injections and replaced them with the Testosterall supplement along with the recommended 4 step testosterone-enhancing diet as
directed by Dr. Richard Cohen in the accompanying booklet. The result was discouraging, as I reverted back to the all too familiar, undesirable symptoms of fatigue, mood swings, loss of
libido, etc. during the 54 day trial period.

Even more discouraging was my attempt to return the remaining Testosterall product. When I contacted a representative at AMP, I was told that the return policy was for 30 days only, that I
could not speak to a supervisor, nor could I speak with the salesman with whom I placed the order because "he will only deny the fact that I could return the product for refund beyond 30
days." I was simply given an address to write the board of directors regarding this matter and return for refund was denied.

Therefore, my trial of Testosterall resulted in complete failure of expectations--both verbal and written,fraudulent misrepresentation of the return policy, and humiliation--all courtesy of your AMP representatives.

I'm sharing the results of my experience with both your product and your staff NOT to get a free one month supply of your (ineffective) product, as advertised in the accompanying brochure from Dr. Cohen, but for a refund of my $219.90 as was guaranteed by your salesman and contingent upon my purchase when my order was initially placed.

As a fellow professional in the health field, I am appalled at the lack of ethics and morality with which your staff conducts its business affairs. Furthermore, failure to comply with the guarantee that was assured me at the time of my trial purchase for a prompt refund will result in imminent legal action against AMP.

Sincerely enraged,
Dr. Stephen G. Netzel
Order #198487