Complaint Review: American Power and Gas TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. American Power and Gas is a Florida based company that sells energy power and gas services to businesses and homeowners in the northeastern United States in the states Pennsylvania New Jersey New York Ohio and Illinois. American Power and Gas has affordable plans that put the power back in customer’s hands.

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM AMERICAN POWER AND GAS:

American Power and Gas contacted the customer, settled the complaint and issued a refund. The company reviewed it's energy packages and pricing and reorganized them.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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With utility rates being at an all-time high, I began utilizing 3rd party power suppliers offering lower rates than Med-Ed had been. My house is 100% powered by electricity including my heat pump, hot water heater, etc. That said, my bills during the winter have been extremely high. My last supplier increased my rate so I decided to shop for a new company to supply my power. I received an insert in with my latest Met-Ed bill from American Power & Gas LLC. They were offering at that time, a lower rate than Met-Ed. Met-Ed's current rate was and still is about 8 cents per kilowatt per hour.

American Power & Gas' customer service agent "Rich" swore up and down to me that their rate would NEVER be higher than Met-Ed's and that I should keep my eye on the Price to Compare section of my bill each month. He said that should it ever go higher, I should call him right away as he left me his direct extension. In December, American Power & Gas supplied my power at about 9 cents per kilowatt per hour. Obviously it was higher than Met-Ed's rate so I attempted to call "Rich", whereas I was told this person does not exist and his extension was invalid.

At this point I'm angry and should have canceled services with American Power right there and then. But I was assured by another customer service rep that my rate should be at about 6.5 cents per KWH for January. Well, I opened my January bill yesterday only to find that the total amount due was $1,811.03! That's right, eighteen hundred dollars! Normally my January bill using Met-Ed's rates is anywhere from $600 - $800 depending on the temperatures and how much I am using the heat. I began looking my bill over and found that my usage was an estimate based on last year's consumption in January of 6,640 KWH. Sure that seems like a lot, but remember, my entire home is powered by electric, including my hot water heater and grinder pump. I also found that American Power & Gas LLC had increased my rate from 9 cents to 25 cents per KWH!!!

At this point I didn't even realize it was due to the 300% increase and when I called up American Power and spoke to "Raquel" who seemed quite shocked herself about how high my bill was, she suggested that I get on an Equal Payment Plan with Met-Ed to spread out my payments. She said because American Power & Gas does not offer payment plans, having them as my supplier is actually hurting me. 

After getting off the phone, that's when I realized the enormous increase, so I called them back to complain. I then spoke to another representative. The first thing I asked her, "what is my current rate?" Could you believe that she came back and told me 9 cents!!! That's when I said "no for my most current bill". She proceeded to inform me that it was .25 cents per KWH and that due to the "Polar Vortex" they had to increase my rates. She assured me that Met-Ed and every power supplier will be doing the same, increasing everyone's rates by more than 100 percent by March and pointed me to a government runned website where I could find more information. This site www.eia.gov did not show me these prospected increases, just that fact that customers may see at maximum a 25% increase across the US.

American Power & Gas had obviously ripped me off! I did find another blog online where another customer of theirs was ripped off by nearly the same increase.

I wish there was something that could be done to rectify my bill and readjust my rate for January. I am going to have a very difficult time paying this bill. Please do not use American Power & Gas LLC if you don't want to end up screwed!