American Power and Gas Verified TRUSTED Business REVIEW: American Power and Gas is 100% committed to customer satisfaction and prides themselves in providing low cost energy solutions.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM AMERICAN POWER AND GAS:
American Power and Gas attempted to locate this consumer but were unable to with the intention of resolving the complaint fully. And, internal policies were reviewed and updated.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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This company has numerous complaints against it on this site, with the BBB and Google Reviews. I thought our case would be different because I was confident that because they seemed to be saving us money on our business account we would reap similar savings with them supplying gas and electricity to our residence.
I was completely WRONG. They overcharged us for residential power and gas just like everyone else warned us. They provide several months of 'teaser' rates to lull you into not watching your bill closely and then they inflate their rates relative to what our local utility, PSEG, charges. I started a chart today with the bills that I could locate and over the 3 months, Nov. 2015 and Jan. and Feb. 2016 they overcharged us $397.59 compared to what PSEG would charge for the same supply. They refuse to offer a refund for the difference stating that during the sign-up conversation they had with my wife they stated multiple times that they have 'variable rates'.
If they charge more than our local utility what useful service do they provide ? In fact, they were brazen enough to state that they don't compete with our local utility, they are only competeing with other alternate suppliers. There is no other term for that remark than COMPLETE LIE.
This company performs no legitimate function, they should be forced out of business or forced to provide genuine savings for their customers rather than taking advantage of unwary utility consumers.
AVOID THIS COMPANY UNLESS YOU ARE OK WITH TAKING HUNDRED DOLLAR BILLS AND PUTTING THEM THROUGH A PAPER SHREDDER.