Complaint Review: American Public University

I attended APUS and had a very high GPA and was offered to be in the honor society. After receiving my loans I was told that I did not meet my SAP because I dropped a class and was told that the only way that I would be able to keep attending was to fill out a SAP appeal in which I did due to my children who were sick and were out of school  for over a week.They approved for me to go back only until the next semester they started saying the exact same thing again. Although I was taking the classes and doing what was needed. they told me that I needed to submit an appeal and I did with the documentation from the first time because I had been taking all the classes and didn't see what the problem was. However, when I sent uploaded they documents twice they kept telling me they did not get them and could not see them. So I fax them twice and receive the same excuse they did not get them then they could not read them. So I was told the only way I could attend is if I could out of pocket in which I cannot afford as I explained to them but unfortunately that did not matter and so I am stuck with huge debt and a Awesome GPA in which I could have very well graded myself. I don't feel it was necessary to pay someone to tell me I am capable of getting a high GPAl but moreso I'd be ripped out. I feel that all the money that they have ripped off from people, they should be forced to pay those debts back to the government and shut down.