American Revolution, Usachrome.com, Pat Curran Took payment for custom motorcycle wheels and accessories six months ago and have yet to deliver. Santa Fe Springs California
On 10/29/2007 I made an over the phone credit card purchase with American Revolution for two machined and chromed Harley Davidson Fatboy wheels, new bearings, new tires mounted and balanced, two new polished rotors, a new chromed belt pulley, all for over $1400 plus a $500 core deposit for my exchange wheels. Estimate delivery date 12/14/2007.
There have been apologies, excuses, and promises on a couple of occasions, but for the most part communications with the company has been nearly impossible. Pictures of completed wheels were sent on February 28, 2008 with intent to ship as soon as tires were mounted and balanced. Currently I am unable to communicate with the company and don't know if or when they ever will fulfill their contractual obligations.
Arnold
Fort Morgan, Colorado
U.S.A.
3 Updates & Rebuttals
Usachrome.com
Pasadena,California,
U.S.A.
Transaction is complete. Parts shipped and received, refund given for tires.
#4UPDATE Employee
Mon, July 28, 2008
Mr. Arnold of Fort Morgan, CO has received all parts except his tires. We agreed to refund the tire purchase to Mr. Arnold, which was processed on July 8th. Transaction is complete to the satisfaction of the customer.
Sincerely,
General Manager
Usachrome.com
Pasadena,California,
U.S.A.
All parts have been shipped to customer except for tires.
#4UPDATE Employee
Tue, May 20, 2008
All parts purchased by customer have been shipped out. See below tracking numbers. Customer asked for order to be shipped without tires in order to expedite order delivery.
US Postal Service tracking numbers:
0308 0070 0000 8559 7400
Label/Receipt Number: 0308 0070 0000 8559 7400
Status: Delivered
Your item was delivered at 9:55 AM on May 16, 2008 in FORT MORGAN, CO 80701.
0307 1790 0003 6747 7319
Label/Receipt Number: 0307 1790 0003 6747 7319
Status: Delivered
Your item was delivered at 10:01 AM on April 25, 2008 in FORT MORGAN, CO 80701.
0308 0070 0000 8560 4986
Label/Receipt Number: 0308 0070 0000 8560 4986
Status: Processed
Your item was processed and left our DENVER, CO 80217 facility on May 19, 2008. Information, if available, is updated every evening. Please check again later.
0308 0070 0000 8560 4979
Label/Receipt Number: 0308 0070 0000 8560 4979
Status: Acceptance
Your item was accepted at 2:47 PM on May 17, 2008 in LAGUNA NIGUEL, CA 92607. Information, if available, is updated every evening. Please check again later.
0308 0070 0000 8560 4962
Your item was accepted at 2:44 PM on May 17, 2008 in LAGUNA NIGUEL, CA 92607. Information, if available, is updated every evening. Please check again later.
Usachrome.com
Pasadena,California,
U.S.A.
First of 4 packages have shipped to customer.
#4UPDATE Employee
Sun, April 27, 2008
Thank you for the opportunity to respond to our customer's concern. Mr. Good ordered custom wheels with tires, rotors, and pulleys. Our longest lead time item is the custom wheels. Typically, they take 2 months to complete. In this case, we were delayed the holidays and we moved our warehouse.
The first package has shipped to the customer and was received. See below tracking information. The balance of the customers order will ship within the next week. The wheels have been completed, but did not get the tires installed yet. Once installed, they will be shipped out also.
Label/Receipt Number: 0307 1790 0003 6747 7319
Status: Delivered
Your item was delivered at 10:01 AM on April 25, 2008 in FORT MORGAN, CO 80701.