Complaint Review: American Signature Furniture

I arrived to the store on 8/13/2014 with the contractor only to find out that the bed that I purchased came with different color rails. The color of the selected item was dark and the rails that accompanied my set were a light oak. When I spoke with Melissa (manager) she stated that the original rails arrived broken and that the store manager ordered the ones that were with the set. She then stated that she could have the original ones on Friday August 15, 2014; nonetheless this was unhelpful as both the contractor and I already arrived.

There are several things unethical about this.  I explained to her that I had to compensate my contractor for delivery and assembly, and again would be obligated to pay more money for the contractor to come back to my location for a second time and assemble the correct rails. The manager was extremely nonchalant about the issue and took on the attitude that said “oh well.”  She stated that the company does not compensate and did not express any form of an apology.

This issue was not properly communicated with me. In this case, communication was not just good business practice; it was the decent thing to do.  Melissa stated that the company did try to reach out to me, however I not receive any phone calls regarding the issue and I certainly would have not scheduled a contractor to come out until the issues with the rails were rectified.

I simply had the product returned and requested for a refund; however I am still out of the delivery cost.

Also I just realized I was being charged for delivery when I already canceled that request. AVOID.