Complaint Review: American signature furniture

Me and my friend Gwen went to American Home furniture Sunday on June 4, 2017 to buy furniture that we found after vistiting several stores. 

We were given a great deal by a nice lady that helped us. She was having a hard time when it came to the computer part because we found out it was her first day really. 

She called for help several times. The people she called over never stayed with her they disappeared. I even helped her .

The deal we were given at first was free delivery and 12 months or 48 months free financing. 

well we both were knocked down to paying shipping and only 6 months free financing. Very misleading . 

And after they ran our credit. so our credit gets dinged a point or two which hurts you anytime someone runs your credit if you know anything about credit. I do. 

I have worked hard to build mine up. Well i have had the same freaking couch since 2003 and i wanted a nice recliner loveseat. I found that. we both walked out with nothing and this is why.

I was standing there realizing everything had changed by the time they ran my credit. my loveseat was 599.00 by the time taxes and the protction plan and shipping was added on it was over 800.00 . then to pay it off before 6 months i was blown away or you get it with 29 % interest which is OUTRAGEOUS. 

then my friend went to the restroom/ i overheard this.

the lady at the customer service desk aslked me if i was going to follow thru with the sale. i was pondering on it still. i said im still thinking. She threw down the paper in front of the manger and said rudely she is going to back out. Then they started putting down the lady that heloed us. THey both Complained about her.

In all reality Their complaining in front of a customer was rude and very unprofessional. ANd as for the manager he should have helped his employee out when she asked for help. His name was John. He should have explained to us to make sure we knew everything before the credit was ran. He did not help his new employee. 

Training is all the time. not just in a classroom for a few hours. You are always loearning. Even a manger learns constantly and i am sorry but as for that manger he lost over 3000.000 in a sale that day 2 customers. and now a complaint. 

I am also contacting the BBB. and the home office. Because of the fact they ran my credit . ANd i have nothing to show for it. I cannot go buy something from anywhere anytime soon thanks to him. 

I even tried to get it delviered to my house they said they dont deliver here. I asked about gettting it delivered to her house they said no the first time then said yes the second time.

see things change. 

It's not right. not every customer is right. But in this case my credit was damaged and unrepairable. so in this case i have no funriture and they dropped my credit by a couple of points . Thanks for nothing.