Complaint Review: American Standard Auto Protection

I bought a 2006 BMW 750Li in 2015, and shortly after purchasing the vehicle, I purchased an extended warranty for it via ASAP (American Standard Auto Protection). In September, the car went to BMW with the previous owner, and received a clean bill of health -- which included no mechanical faults -- (prior to the sale to me). It ALSO passed a smog test (with no mechanical faults) on 12/01/15. In January, the car experienced a mechanical breakdown, and was brought to Steven’s Creek BMW for repair. The dealership estimated the repairs and sent this information to the warranty company. After almost a week, the warranty company hadn't replied to the dealer, but they had requested all of my maintenance records, which I happily provided, considering that they show the car was in good health when I purchased the warranty.

Because the warranty company refused to respond to BMW, my loaner vehicle was taken away, and I was asked to pay almost $1,000 in diagnostic fees.

When I signed the contract with the warranty company, on 11/12/15, the car had 114,200 miles. That day, I went up to Napa, and put about 150 miles on the car. On the way back, I got a flat, and had a tire replaced. Because my miles were 114,347 on the invoice from the car company, ASAP is now claiming mileage fraud, and have canceled my contract, and refused to honor the warranty. I obviously informed them that I drive the car, and that 147 miles in a day is a reasonable distance to travel. They’re clearly acting in bad faith and trying to avoid honoring their commitments.

Incidentally, they also committed to calling me back right after the breakdown to get a tow going, but they didn’t touch base until the next day — leaving me (a disabled person) on the side of the road all night, and without my medication.