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  • Report:  #954498

Complaint Review: American Towing and Recovery

American Towing and Recovery Left stranded on highway Asheville, North Carolina

  • Reported By:
    D Jones — Asheville North Carolina United States of America
  • Submitted:
    Sat, October 13, 2012
  • Updated:
    Sat, October 13, 2012
  • American Towing and Recovery
    444 Riverside Dr
    Asheville, North Carolina
    United States of America
  • Phone:
    828-254-7195
  • Category:

My daughter was left stranded out of town.  My husband and I called this company the night before and was told that it would be $175 to tow her car.  Once we got to the car, we called the company and they said would be 2 hours before they could get there.  Once we tried to verify the price we were quoted, the phone suddenly disconnected.  I tried to call back and got a busy signal.  No answer.  Here we were in a strange town with no one to call, depending on this company to keep their promise to tow the car.  We finally found someone else after 2 hours of driving thru this town on a Saturday morning.  Everyone we tried to call was closed. The company we finally found  was a blessing.  They only charged $135 and graciously towed the car with great expertise and great customer service.  American Towing and Recovery  is not reliable and if you need a tow, call someone else.  You will be left stranded where ever you are.  I do not recommend this company.  Very bad customer service.

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