Complaint Review: American truck showrooms

   I'am writing this as myself Charles Claburn that way the owner of American truck Showrooms won't be able to accuse anyone of falsely posting about his bussiness.

 I discovered American Truck Showrooms like you, the person reading this and so many others in the truck paper, why they continue to advertise this business I have no clue. In anycase I replied paid my 500 dollars and was believe it! I was approved not hard to do as they approve a ham sandwhich in thier program! again I went down bought the bull and the games began the hurry up give us your money but oh wait the trucks not ready, they won't take checks or credit cards because you can despute those typoes of charges after they screw you so we droive around chasing ATM machienes  to get the cash and surprise they took it and we waited 5 days for our truck.

But the fun did not end there, as we drove out the reserve air tank fell off!

so back we go they swap it out and we head off to Ky to orientation, but surprise before we get ther the truck shows signs of serious trouble OIL in the coolant so we call the 24 hour help line oooppps guess what big surprise no answer. So me being me I call in a few favors to my friends in the industry and I get the owners number ! I call him and boy he was smooth nice guy seemed genuine to me said take it to a shop we will get it right, "Keep in mind I have friends at sat radio and numerous publications in the industry from my advocacy work" he is aware of who I'am from the general manager,

  Anyway 7 days down they put a new resivor on it and flush it, the guy at Ky volvo says these guys said not to do anything else oopps so much for my 30 day warranty and then surprise 2 I have a 495.00 dollar deductible to boot! something they missed in that little closing I went threw.

  Again we hit the road make it to NY truck craps out, call ATG they ask can you get it to N.Y they did agree to pay fuel and exspenses again we know why. We deadhead truck down to Gulfport where we learn heads cracked in 5 places and needs all kinds of work internal, parts ect.

This is where it gets better they offfered me a job because they were just beside themselves with grief with my situation and they wanted to better help the owner operator by understanding them! sounds good they want to do a better job and not have these things happen to ohers well I figure why not.

So we pack up the family and begin a new life in Mississippi doing what I thought was something good for every Owner-Op out there .

Boy was I wrong, quickly I saw the wake of destruction unhappy customers complaints numerous breakdowns where no one got help and quickly my wife who was offered employment in customer service started telling me what went on in collections "ALSO KNOWN AS CUSTOMER SERVICE" this is where the lies you were told to sign the contract come to light, like you must pay weekly!

you have deductibles on your BUMPER TO BUMPER 30 day WARRANTY! where the 500 mile towing you thought you had is only good from a repair facility not off the side of the road! that you can't really take the truck where ever you want to get it fixed! unless the guy in charge of the shop says you can ! oh and the 50/50 guys its not the parts are marked up 65% from the discount he gets so your not really getting any deal!

Best part IT"S A RENTAL MAKE NO MISTAKE YOU ARE RENTING THIS TRUCK! they will claim people buy them out all the time well I saw one out of 200 trucks I watched sold and most of the trucks were rented brought back and out again while I was there,

The Mississippi Attorney General has hundreds upon hundreds of complaints as dose the BBB better Business Breau , The problem is the contract it is tight, the other problem nothing in the contract protects you just them so they can pocket your money! when it's over there is no refund on your deposit I can provide hundreds of names to verify this,

  The buy out never happens guys ask them to give you half a dozen recent names of people who have they can't! Recently media outlets have reached out as well as lawyers for many of thease drivers ATG will have its day, see after I left they fired my wife, now Louie is scared telling people if they are caught talking to me they will be fired!

shame on you Louie Normand Jr in anycase yes Mr Normand I'am telling the world next stop radio Television and you can't sue me for telling the truth I worked there! I know it is true and correct, right down to the reason people can not get payments over the phone! it's because you do not have one payment below 695 Plus plus oh and the 199 for 14 week plate and the 2290 that has been paid on that truck multiple times kinda hinky ! that 4 people pay it in one year!

People have lost thier homes over these trucks gone into bigger debt than they were, oh and guys many there think we truckers are scum we are liars and thieves! and they have made no qualms about saying these things out loud, many of the breakdowns are considered driver abuse neglect oh and they place GPS devices in the units without your knowledge this is so thier repo guy can snatch it while you are showering or sleeping.

I left American Truck Group because my health suffred horribly the stress and the heartache I was seeing and hearing each day I simply could not live the lie they were never going to change and why should they I mean Louies Kids all drive a benz , he has made his fourtune off of the backs of Americas drivers ! nothing I mean nothing good can come from your renting a truck from these guys . please look at the other complaints on here they are not lies they are all true from real people like me.

I can be contacted at (((email redacted))) if you need more info or you need help filing a complaint with the attorney general here in Mississippi.