AMERICAN VAN LINES - DI SORBO ANTHONY & ALDO L. / CON-ARTIST MOVING COMPANY Liairs, cheaters, thugs, rude thugs, ineffiecient, failed in customer service, etc.... Fort Lauderdale, Florida
American Van Lines
#402
To: Mr. Anthony DiSorbo
To: Customer Service and to All Parties that may be concerned:
There were so many things wrong in the way they did business that I can not list them. Plus....they may retaliate.
.
and American Van Lines are the white glove movers and are here for your added peace of mind-FAILED!
I am totally disgusted with American Van Lines-Customer service and the lack of customer service from the driver.
The driver ) also went on to explain to me that he would lose hervice to rectify this mistake.
Numerous names were given to pass me along to.
William (who actually arranged the movecalled me numerous times very professional).
Danny (supposedly my contact person in customer service that would handle it)
Jorge-the operations manager
Bertie-insurance (which I did not purchase but was on the bill)
LaToya-customer service rep that gave me Bobbys phone number (407) 908-1034.
Cheryl Jones-senior customer representative
Benjamin Miller-who I never spoke with.
Christina-customer service
Amy-delay claims
Jennifer (who informed me that the movers actually had 30 days to deliver my belongings and that $30.00/day that is all that is required to be paid and also asked for my letter of intent).
Bobby Watson-driver
Janine Hinds-who sent a letter crediting my credit card $75.00 and would like for me to sign to release American Van Lines.
It is a sign of inefficiency when this many people need to be involved on a planned move by professional movers.
Rights and Responsibilities When you Move.
Regardless, I had the right to be treated with respect. I held up my end of deal.
<!--[if !supportLists]-->(1) <!--[endif]-->An order for service was not written to change the dates. #6 on page 25.
The agreed upon dates or periods of periods for pick up and delivery entered upon the bill of lading must conform to the agreed-upon the dates or periods of time for pick up and delivery entered upon the order for service or a proper amendment to the order of service.
I was pretty much forced
<!--[if !supportLists]-->(2) <!--[endif]-->Reasonable dispatch. Page 7. Your mover has not transported the goods with reasonable dispatch. The defense of force majeure i.e. the contract cannot be performed owing to causes that are outside of the control of the parties and that could not be avoided by exercise of due care. This defense is inadmissible as..the driver just rudely let me know he was going to lose money if he delivered my belongings on the dates on my contract. The reason for the delay in delivery was not beyond the control of the mover.
I think I have made my point.
American Van Lines.
FAILED in customer service.
FAILED in customer satisfaction
FAILED in proactive communication
FAILED in honoring contract dates
FAILED to provide a written change in order of service
FAILED to provide copies of weight tickets
FAILED to provide a written record of reason for delay
FAILED to hire professional drivers.
I will be curious to see if this letter shows up in testimonials on your website.
Sincerely,
****This has never been taken care of.! Recommendation: DO NOT USE AMERICAN VAN LINES.
1 Updates & Rebuttals
Office of the President American Van Lines
Pompano Beach,Florida,
USA
Response to Tanksley Move
#2UPDATE Employee
Thu, October 15, 2009
American Van Lines does not believe in misleading or misrepresenting our services to anyone. To hear that one of our customers was dissatisfied with our services is disheartening to all of us. We strive to be able to answer all questions and concerns a customer may have when they are brought to our attention.
In reference to the delivery dates, as a standard practice all quotes given to potential customers are provided in writing prior to reserving their move and once a customer decides to use our services, an estimate is sent to them again in writing for the customer to review, sign and return to our office. All charges, pick up dates, delivery dates and services included in the estimate are clearly outlined and described for customers to review. We do this so there is no discrepancy regarding their upcoming move. We even encourage our customers to carefully read all said documents to ensure there are no questions left unanswered. Ms. Mary Tanksley signed these documents and returned them to our office indicating that she was aware of the delivery spread.
All efforts are made on our part to meet the delivery dates that are specified in our estimates; however, sometimes delays are experienced. All delays were communicated to Ms. Tanksley verbally by our office. Unfortunately, our driver was delayed by 1 day and we did offer her compensation for the delay she experienced.
Our records do not indicate that Ms. Tanksley was charged for insurance, it was included in her quote, but insurance is billed separately.
We understand how stressful a move can be and strive to not only meet our customers expectations, but exceed them. Sometimes things may occur in the course of a long distance move that is unforeseen and we make all attempts to make the situation as stress free as possible to our customers. She notified our office of her concerns and an offer of compensation was extended to her.