American Van Lines Fraudulent Estimate Practices Internet
In July I went online to find movers to move me from KY to SC. Michael Mowatt with American Vanlines contacted me and gave me an estimate of 1800 dollars, I told him I was on a fixed income and could not afford it. He quickly talked to his superiors and asked what could I afford, I said 1500. I signed the agreement and prepared for my october move. 2 days prior to my move I was contacted by a "Danny" from American Vanlines, informing me that I had to sign additional papers before the trucks could be sent out, i read the papers and immediately disagreed with the new amount of 2165. Danny assured me and my partner that these papers were only precautions and that I would not have to pay these amounts, also that a refund would take several weeks to process. Against my better judgement and because of this coersion I felt I had to force these documents. Now Im at my new location and being told another price. I was TOLD that my weight did go over my 3000 pound quote by 1000 pounds but my moving price DOUBLED. This whole ordeal has been a complete nightmare.
Reggie
Myrtle Beach, South Carolina
U.S.A.
2 Updates & Rebuttals
TRUTH BE TOLD!
Inverness,Florida,
United States of America
AVL apologizes 3 years after an AVL-inflicted nightmare
#3Consumer Comment
Tue, September 27, 2011
AVL Ripoff complaint was submitted in 2008.
No re-imbursement noted.
AVL apologizes in 2011.
No re-imbursement noted.
AVL is telling of themselves.
Noted!
It's too late for some of us, but what AVL should have done and still can do definitely for 100% customer satisfaction is go out of business!
Customer Relationship Manager
Florida,United States of America
AVL Customer Relationship Manager
#3REBUTTAL Owner of company
Wed, September 21, 2011
Dear Mr. Wright,
While some time has pass since you left us this review, we want to take this opportunity to apologize for any difficulties you went through relocating with American Van Lines team. Our records indicate that you already spoke with our office about your complaint. Nevertheless, we want to make sure all our customers are 100% satisfied with the outcome of their move. If there is anything else we can do to help you with at this time, please feel free to contact us at 1-855-6916 and one of our moving specialists will gladly assist you.
Sincerely,
Customer Relationship Manager