Complaint Review: American Van Lines

From the moment I signed the contract, this was nothing

short of a hell show. This was the worst experience of my life. I signed the

contract for my stuff to be picked up July 25-NO EARLIER and to be delivered no

later than 8/6. Within in 10 hours of signing contract, I start receiving calls

saying they need to move up my move out date to 7/18. I am 1300 miles away and

trying to organize this. I specifically told them I could not do earlier

because NO ONE was there. Now they were telling me that they couldnt pick it

up 7.25, even though that was the contracted. I had to pull someone away from

work to be at spot to let them in the house. I was PROMISED that because of this

that my stuff would be to Chicago by 7.28. I was repeatedly promised this. When

the movers got there, they were supposed to move it, not us. The person I had

let them in, ended up moving most of it.



Every day I was checking in with them...or trying to at least seeing how NO ONE in the compant will return calls. I rive cross country and on the 27th, the date promised, call them and no one will return call. I finally get a hold of the driver and he is in Oregon. When I sign contract, I was told they

had to pick up my stuff earlier so they could get to Utah, Washington, then to

Vermont. When I talked to driver he had been to San Francisco, Oregon, but not

WAS. So on the day promised, he was in OR...not Chicago. I got the run around

from EVERYONE! The only person to every return calls was driver. I called Al

(dispatcher) 10 times in one week trying to find my stuff. He never once

responded or called me back. I called Matt (guy who wrote up contracted) 8

times and no call back. I talked to a guy name Sam and left 6 messages with him

and no call back. It kept being "escalated" with no resolution, no

returned phone calls, and ALL EMPTY promises. I took off work the following

week when it was "supposed" to be delivered. No one every called to

tell me it would make it AGAIN. I had to call and find out. I took off another

day a week later, and the same thing happened. This company, or lack thereof,

is the SHITTIEST and sorest excuse of a moving company with whom I have ever

dealt. I then had a friend calling every day, along with me, thinking strength

in numbers. They did the same thing to him. Every time, another empty promise,

pass the buck, never call back, not take calls, pass us along to another

voicemail, lie straight though the phone. I literally took off work 4 different

times so that I could be there to let them in, and not a single time to did I

ever receive even a call to say they would yet again NOT be there. I had to

call and find out 30 -45 mins later. My belongings were promised by the July 27

and I received them Aug 26...a MONTH later! I literally was living off an air mattress

and 3 shirts for a month and a half. Honestly, this is just the tip of the

iceberg of what took place! For time sake, I will not continue. Whatever you

do, do NOT, I repeat, do NOT use American Van Lines!! They are a bunch of lying

bastards that will steal you money and you may never see your items ever again!