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  • Report:  #1479214

Complaint Review: American Wigs - Tom Pan

American Wigs - Tom Pan -Ordered wig through Facebook. It was not as ordered and a nightmare to attempt to return and refund to my Paypal. City of Industry California

  • Reported By:
    Susie — Los Angeles California United States
  • Submitted:
    Thu, May 23, 2019
  • Updated:
    Thu, May 23, 2019

Ordered a wig online.  Made in China.  Paid for express shipping.  The photos of the wigs have been retouched and look nothing like the product I received..received later than the days quoted for express shipping.

I wrote asking for a full refund to my PayPal account and the address to return the wig.  I was never given an address...and only offered an $8, $12, $18, and finally a $22. refund (50%)...over many days of e-mails from China.  I finally accepted this refund and threw this ugly wig in the trash.  When I tried to post a negative review on their web page, it would not accept anything but a five star review.  These people are horrible to deal with.  Buyer beware.

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