Americas Best Americas Worst at Keeping Records ripoff business from hell Glen Burnie Maryland
I had an eye exam for contacts at this store, approximately 9 months ago at their "sale" rate of $69.99. When I logged onto their bestcontacts.com website, to reorder thru the web, I was told that there was a "problem" my order...the store couldn't find my prescription.
Now it seems that I will have to herded through their system again, only this time, the charge is $99.99.
Head's up, people. Here are a few hints for you: a "thorough" eye exam should take longer than 15 minutes (I waited in the waiting area longer than that); being counseled on their many "packages" should not be mandatory prior to your appointment; most importantly, pay the little bit extra to get a "REAL" eye exam. Your records, more than likely, won't get "LOST"
Jesse
Baltimore, Maryland
2 Updates & Rebuttals
Sandy
BALTIMORE,Maryland,
U.S.A.
customer service
#3UPDATE Employee
Wed, January 25, 2006
Your right you should not haft to waite an 1/2 an hour to be seen but a couple of things.
1. MAKE SURE YOU ARE ON TIME FOR YOUR APPT.
2. NO ONE TALKS TO YOU ABOUT DIFFERANT PACKAGES THAT WE HAVE ON GLASSES AND CONTACT'S UNTIL AFTER YOU SEE THE DOCTOR. WE ONLY GIVE YOU THE FACT'S TO HELP YOU OUT. IF WE DIDN'T YOU WILL BECOMING BACK SAYING YOU DIDN'T SAY THAT.
3 YOU SHOULD HAVE TALKED TO THE GENERAL MANAGER AFTER ALL SHE IS ALWAYS THEIR. SOMEPEOPLE JUST DONT HAVE A CLUE.
4. YOUR EYE EXAM IS 39.00 WITH OUT BUYING CONTACT'S OR GLASSES. IF YOU BUUY THEM THATS WHEN ITS FREE FOR THE GLASSES.
REDEEMED!!!
#30
Thu, October 10, 2002
Upon posting my complaint to this website, I also forwarded the link to the complaint to the customer service people at America's Best/Best Contacts.
Lo and behold!!! The prescription was found. I feel that it is fair to give equal airtime to the GOOD that they did.
They then offered: 30% off my contact lens order AND free overnight shipping. KUDOS to America's Best; as badly as they screwed up, they wasted no time correcting the mistake.