Complaint Review: Americas Best contacts & eyeglasses

My girlfriend and I went to the Blaine, MN store. First we were ignored by the staff for quite a long time. After we were acknowledged we were asked about our insurance and we were told that we were covered through their company. They even looked it up in their (book?) and again said we were covered. They then asked if we were going to get an eye exam because that was also was included in our insurance, which we already knew. So my girlfriend had the eye exam and they never explained what they were doing. After they were done and we found the glasses we both wanted (I didn't need an exam), we were instructed to fill out information with all personal information. Then they were nice enough to let us know that our insurance wasn't covered by them and proceeded to tell us that our bill was $45 and that we had pay for that put of our pocket. We question's them about why they neglected to inform us of this before the eye exam they kept skirting around the question with bogus answers which were basically ramblings and excuses. They then told us that there was an additional charge for $15 for another exam that we had no knowledge was even performed. In the end we had to pay $61.20 for exams we could've went to another reputable optometrist and got done for $10 (which is our actual co-pay).

On top of all this the staff were extremely rude and s****.>