AmeriCredit Finance DELIBERATELY MISLEADING and NOT ORGANIZED VERY POOR customer service AmeriCredit Texas
Okay - our vehicle got repoed Friday am. BUT there is a story...
We financed in Aug 2008 - but never rec'd a payment booklet NOR what we owe and to whom (dealer is an idiot). So a month later we get a letter confirming AC is our lender and what the acc# is and amt. Still no booklet (due date etc.) Okay - now we file for bankruptcy but wnat to keep our cars so we still make the payments through our bank (guessing dudate but its automatic). We setup online acct with AC bit always reads "no payment due." We call them and find out they cannot send us a payment book b/c of bankruptcy. We still make payments. Still no info online.
Then we are late on Nov's payment and ready to make in Dec but vehicle is gone! That's Friday or Thursday am (still creeps me out that someone was on my property while we were asleep!) , Friday hubby calls bank and they say no info until payemtn is made ($1000!!!) so we grovel to relatives for $ (i know we are very blessed for awesome fam). Know its Monday and we call AC at 8 am sharp. Hubby gets info (need to fax info and Western Union $) then they will tell us where to get vehicle. So I malke about 4 faxes (b/c AC idiots don't give us the correct info we need to faxe - they kept saying, oh you need this. Fax and then we'd call to see if they got fax - they sat but you need this info too. I call adn leave vmail - no return call. Finally 3pm we finally get vehicle info it over an hr drive to BFE. They kept giving us the run around - and didn't wnat us to get our vehicle! We are honest and woudl have gladly paid what we oued if WE KNEW what is was that we owed. Disgusting and shady practice if you ask me. Thansk for nothing, can't wait to refinance (i know good luck!). This is our first ex. with bad finances ever and we are treated like dogs. Doesn't my 14 years of excellent credit stand for anything. nope. stay off the grid and go cash - peace!
Canton OHIO
canton, Ohio
U.S.A.
5 Updates & Rebuttals
Riko
KENT,Washington,
U.S.A.
To Orlando re your rebuttle
#6Consumer Comment
Sun, December 28, 2008
It is easy to judge when you are on the outside looking in. Did it occur to you that maybe they made attempts to contact the dealer etc and did not receive a return call. I have purchased a new vehicle and I am supposed to do a survey. It has been 3 weeks and I have contacted the loan company not affiliated with AC 4 times informing them that I am trying to complete the survey. I have been transfered and hung up on 3 times and on the 4th call, I gave them 3 numbers to contact me and the contact number to HR. I have yet to rec a return call.
Prior to my attempts, I rec a call from the sales person at the dealership and it went a little like this: Hi, have you done the survey? I got a call from ... and they need to complete the survey. From the beginning of the call I was thinking who is this? I have over 400 clients. Who am I speaking to? Was I supposed to know who she was? This is the kind of professionalism that consumers are working with. There were some other issues with purchasing of the car but this is not my time to complain. I don't know how often you have purchased a car or if you are a car sales person but if you are a sales person then you have more knowledge about purchasing a car and you are a few steps ahead of the average consumer so consider that. Have you looked at all the complaints about this company? Could all these people be wrong? If you are young and just getting your feet wet in the real world, than let me be the first to tell you that there are always grey areas.
Riko
KENT,Washington,
U.S.A.
To Orlando re your rebuttle
#6Consumer Comment
Sun, December 28, 2008
It is easy to judge when you are on the outside looking in. Did it occur to you that maybe they made attempts to contact the dealer etc and did not receive a return call. I have purchased a new vehicle and I am supposed to do a survey. It has been 3 weeks and I have contacted the loan company not affiliated with AC 4 times informing them that I am trying to complete the survey. I have been transfered and hung up on 3 times and on the 4th call, I gave them 3 numbers to contact me and the contact number to HR. I have yet to rec a return call.
Prior to my attempts, I rec a call from the sales person at the dealership and it went a little like this: Hi, have you done the survey? I got a call from ... and they need to complete the survey. From the beginning of the call I was thinking who is this? I have over 400 clients. Who am I speaking to? Was I supposed to know who she was? This is the kind of professionalism that consumers are working with. There were some other issues with purchasing of the car but this is not my time to complain. I don't know how often you have purchased a car or if you are a car sales person but if you are a sales person then you have more knowledge about purchasing a car and you are a few steps ahead of the average consumer so consider that. Have you looked at all the complaints about this company? Could all these people be wrong? If you are young and just getting your feet wet in the real world, than let me be the first to tell you that there are always grey areas.
Riko
KENT,Washington,
U.S.A.
To Orlando re your rebuttle
#6Consumer Comment
Sun, December 28, 2008
It is easy to judge when you are on the outside looking in. Did it occur to you that maybe they made attempts to contact the dealer etc and did not receive a return call. I have purchased a new vehicle and I am supposed to do a survey. It has been 3 weeks and I have contacted the loan company not affiliated with AC 4 times informing them that I am trying to complete the survey. I have been transfered and hung up on 3 times and on the 4th call, I gave them 3 numbers to contact me and the contact number to HR. I have yet to rec a return call.
Prior to my attempts, I rec a call from the sales person at the dealership and it went a little like this: Hi, have you done the survey? I got a call from ... and they need to complete the survey. From the beginning of the call I was thinking who is this? I have over 400 clients. Who am I speaking to? Was I supposed to know who she was? This is the kind of professionalism that consumers are working with. There were some other issues with purchasing of the car but this is not my time to complain. I don't know how often you have purchased a car or if you are a car sales person but if you are a sales person then you have more knowledge about purchasing a car and you are a few steps ahead of the average consumer so consider that. Have you looked at all the complaints about this company? Could all these people be wrong? If you are young and just getting your feet wet in the real world, than let me be the first to tell you that there are always grey areas.
Riko
KENT,Washington,
U.S.A.
To Orlando re your rebuttle
#6Consumer Comment
Sun, December 28, 2008
It is easy to judge when you are on the outside looking in. Did it occur to you that maybe they made attempts to contact the dealer etc and did not receive a return call. I have purchased a new vehicle and I am supposed to do a survey. It has been 3 weeks and I have contacted the loan company not affiliated with AC 4 times informing them that I am trying to complete the survey. I have been transfered and hung up on 3 times and on the 4th call, I gave them 3 numbers to contact me and the contact number to HR. I have yet to rec a return call.
Prior to my attempts, I rec a call from the sales person at the dealership and it went a little like this: Hi, have you done the survey? I got a call from ... and they need to complete the survey. From the beginning of the call I was thinking who is this? I have over 400 clients. Who am I speaking to? Was I supposed to know who she was? This is the kind of professionalism that consumers are working with. There were some other issues with purchasing of the car but this is not my time to complain. I don't know how often you have purchased a car or if you are a car sales person but if you are a sales person then you have more knowledge about purchasing a car and you are a few steps ahead of the average consumer so consider that. Have you looked at all the complaints about this company? Could all these people be wrong? If you are young and just getting your feet wet in the real world, than let me be the first to tell you that there are always grey areas.
Jim
Orlando,Florida,
U.S.A.
Any Responsibility On Your Part???
#6Consumer Suggestion
Sun, December 21, 2008
Here we go again...
You say you don't know who to pay or when? Did you read any of your paperwork before you signed it? How can somebody buy a car and not know these things?
Right after you buy the car you declare BK? You fail to make the payment and they repo the car. Its their fault, right????