Complaint Review: AMERIGAS PROPANE

This is a very poor company, from the top to the bottom. The customer service agents for AMERI gas are ALL overseas. You can't understand them and they can't understand you. I needed a form for Medicare and not ONE single foreigner I spoke to knew what form I needed. They were clueless. After 4 hours of CONSTANTLY calling AMERI gas Benefits Dept, I finally got a manager named TOYA MELTON, an American. She was BY FAR the rudest person God ever put on earth. Evil, actually.

The next day my husband, the 40 year employee, gets an email from a Lynne Haney, Benefits Manager, admonishing my husband to not 'allow' his spouse to call the Benefits Center EVER AGAIN! Never ONCE did she offer to speak to us regarding OUR experience with the so-called manager. I know this is all a non-issue for all of you reading this but I DO think it indicates the type of company AMERI gas is. You will NOT get an American to speak to.

As an American, I have a RIGHT to ask to be transferred to the states and the majority of the foreigners laugh at you when you ask to be transferred. According to the the Federal Fair Trade Commision, I absolutely have the right to request an agent from America. But AMERI gas does not adhere to these standards; something of which I am checking into as we speak. There's nothing more boring I know, than listening to someone's failed customer service experiences.

My goal here is strictly to advise people of the management of this company from the HR Dept to the Benefits Dept and everywhere in between. To admonish my husband NOT to have me phone there ever again, is discriminatory against me and they provided no resolution whatsoever OR any investigation into THEIR employees. I taped a good majority of TOYA and several others and only wish I could share it with you.

ANY company that would allow their employees to treat customers (in my case the spouse of a LONG-time employee) in such a manner is no company I would want to be a customer of OR an employee of.