Complaint Review: Amerigroup Mortgage

I got a solicitation in the mail from this company. The mailing says No income verification, can get money back, can lower your monthly payment, can skip a payment. 

They hit all the places that they needed to in order to get people to respond. Who would not want these things. The old saying is that if it seems to good to be true, it usually is. 

But I decided to go ahead and give it the benefit of the doubt and call em. I called and they set an appt for a loan officer to come to my house in a couple days.

I thought this was a bit pushy, they my home was going to be invaded by a stranger in a couple days, but I still tried to keep an open mind. 

The day of the appt arrived. It was a very busy day. So when the loan officer called to verify the appt, I was going to tell him that this was not a good day and we would need to reschedule. After all, calling to verify an appt is the courteous and professional thing to do. 

The loan officer never called. He showed up at my door step a half hour late. I went ahead and let him in. I told him right off that If he had called to verify the appt, I would have told him that this was not a good day. He seemed to not understand the value of calling to verify appts. So I explained to him what the value was in calling to verify an appt. He did not seem to get it at all. Or maybe he was playing dumb. I am not sure what his problem was.

The courteous and professional thing to do is to call to verify appts. Especially when one is running late. Not doing this was an instant red flag in my mind. He continued to argue with me about this. He said; " Didn't you call and make the appt with us?"

Strike two!

I told him that I was not prepared for there appt because I was going to tell him, if he had called, that today was not a good day for me. He kept insisting that I should find the paperwork for the home loan. 

I told him that I would try, but I could not guarantee him that I would be able to find this on short notice. Plus I also told him that because he was late, we didn't have much time. I had company and we had to go pick up my daughter from a play date at 4pm. It was now 3:30 and I was being forced to go find paperwork on my loan.

By the time I found my paperwork, it was 3:45. We had 15 minutes before we needed to be out the door. He started going through his flip chart. I had gone through a couple when I had to cut him off. I told him that I did not want to be rude, but we didn't have time for this. All I wanted to see was the numbers.

He seemed very put out at this. 

I went through the numbers and was about to get to the bottom line. He pressured me to make a decision right then and there. I told him 3 or 4 times that I would have to work out the numbers myself, think on this and pray about it. He did not like this at all.

Whenever a place tries to pressure you into making a quick decision, its because they are trying to hide something. They know that if they let you think on it, or work out the numbers yourself, you are going to find a problem and change your mind.

He said that he had to call his corporate office. (This was probably to intimate me) He called and after a short time, handed the phone to me. This person identified himself as someone from corporate and started asking me questions like "What did I like about the loan." These sorts of questions are meant to get me thinking that this is a good thing and I needed to do it now. Another form of pressure.

It was now 4:00 and I needed to leave. I tried to tell the person on the phone this, but he would not divert from his script. So I had to tell him bluntly. "I don't mean to be rude, but I don't have time for 20 questions". At this he stopped and told me to give the phone back to the loan officer. 

The loan officer promptly gathered up all his stuff, along with the sheet he had wrote his numbers on and began to leave. I guided him toward the door.

His last comment was: "If at some time you have an hour to  1 1/2 hours to spend on this, give us a call". Im sure that I must have made them mad that I didn't not let them go through their entire Routine. 

Im convinced that this company is hiding something. They are using a variable rate loan. This is very dangerous. Thousands of people had to file bankruptcy due to variable rate loans. Im convinced that this company is preying of Vets to peddle their loans.