Complaint Review: Ameriprise Auto & Home Insurance

One of their clients collided with our car. The police issued their client a ticket, hence they were clearly at fault. Ameriprise offered to pay us 50% of the damages, even though there is no question that their client is at fault. Here's the email we received from their customer representative:

Claim No?.: 1456905G253
Policyholder: Laura J Siano & Joseph T Siano
Policy No?.: AI01654638
Date of Loss: February 20, 2012

Dear Mr.:

The initial review of the damages and estimate with statements from all parties, we have offered to cover 50% of your damages to your vehicle and 50% of basic transportation if needed while your vehicle is being repaired?. We do have some room to move, however we would not be able to cover 100% of your damages'.

Thank you,
Hallie Gerovac | Property Damage Claims Representative | Claims Department

Ameriprise Auto & Home Insurance | 3500 Packerland Drive | De 
Pere, WI 54115-9070 IDS Property Casualty Insurance Company Office: 1
(800) 872-5246, Ext.. 5233 | Fax: 1 (888) 269-8408 | Email: pd4@ampf.com