Print the value of index0
  • Report:  #204292

Complaint Review: Ameriquest Mortgage

Ameriquest Mortgage The problem with their recently fired employees ripoff Orange California

  • Reported By:
    San Mateo California
  • Submitted:
    Thu, August 03, 2006
  • Updated:
    Tue, August 22, 2006
  • Ameriquest Mortgage
    1100 Town & Country Rd
    Orange, California
    U.S.A.
  • Phone:
    714-541-9960
  • Category:

The problem with their recently fired employees is they retain the AMC brainwashing and post defensive comments here on this site. They're still drinking the Kool-Aid.

My advice is to go away and cool off. In a few months, you'll realize that the truth is that Ameriquest cared less about their borrowers than about their employees -- but only slightly less. It was always a numbers game, at every level. The branches recruited employees and the employees recruited borrowers.

The loans are expensive and quickly printed/signed/funded. In most businesses (mortgage inlcuded) you can have quick, good, cheap; Choose two. At Ameriquest, you could have it quick. It was never cheap, and it was rarely good. One of the few business models that breaks that 2 of 3 rule.

Their commission structure for AEs and LOOs was laughable. The commission for Branch Mgrs was stress-inducing. I saw several Branch Mgrs and several Area Mgrs crack, crumble, fold, disintegrate --- either from stress, or from loss of income.

Their health benefits and retirement matching were weak. The sales contests were fully paid by the remainder of the commissions that would have been paid "in the real world". The quarterlies were laughable.

When I worked at AMC yearrrs ago, I recognized it wasn't the best company that ever employed me, but it was a quick introduction to an industry I was researching. You would need to have been in our geographic area during that time to understand why overqualified people (myself included) were accepting entry-level jobs.

We had a great time. We made some great friends. We made some great business contacts with vendors and clients. Some of us also learned right from wrong and left the company to join "the real world of lending and real estate". Some of us left the industry forever, jaundiced by the AMC experience.

For those of you borrowers here who are getting slammed online by heartless individuals --- don't take it 100% personally. They're just bitter and this board is some type of anonymous therapy for them. Their little scam has evaporated and lashing out makes them feel "normal" again, if just for a moment here.

I've seen 'em come, and seen 'em go.

Rex
San Mateo, California
U.S.A.

14 Updates & Rebuttals


Bill & Ted

Orange,
California,
U.S.A.

Thank's Rex!

#15Consumer Comment

Tue, August 22, 2006

Thanks for the input about my questions, you would think that since they are easy question that ameriquest would just answer them for me and not just put off answering questions it just make them look bad, but that seems to be what they want.


Rex

Campbell,
California,
U.S.A.

Same question, same answer

#15UPDATE EX-employee responds

Tue, August 22, 2006

Bill & Ted: Did my answer above not work out for your purpose?

Were they REQUIRED? For some loans they were required. I can't say for certain during which time period which parameters mandated impounds on which loans. I have old info. They may have been required as investors' preferences changed --- OR, as investors changed.

To comment on policy is a little risky because policy changed so many ways while I was employed there that one must assume that policy continued to change after I departed.


Bill & Ted

Orange,
California,
U.S.A.

Thats Right! Ken

#15Consumer Comment

Fri, August 18, 2006

They have all benefited from our money and they are all helping Ameriquest try to steal our homes.

Rex, Does ameriquest require home owners insurance and hazard insurance to close loans?

The information about the money the borrower never got is interesting, was there a name for the account it went into? I hear they gave to employees money to go to Vegas to gamble with? it this true?

Is there anyone here reading from ameriquest that's still working there?

I everyone I hope all is going well with all our battles to save our homes.

Fight Back Hard! :o)


Ken

Holland,
Michigan,
U.S.A.

I know!

#15Consumer Suggestion

Tue, August 15, 2006

They are all CROOKS!
And they all owe it to Ameriquest!


Bill & Ted

Orange,
California,
U.S.A.

Ameriquest Argent AMC mortgage services Race car drivers rolling stones George & brother Jeb Bush

#15Consumer Comment

Sat, August 12, 2006

What do all theses people have in common?


Bill & Ted

Orange,
California,
U.S.A.

Thank's Dude!

#15Consumer Comment

Sat, August 05, 2006

Thanks Rex for taking the time to answer, it's a drag when you cant get answers to easy questions.

Have a nice weekend ;o)


Rex

Campbell,
California,
U.S.A.

Right again, william & edward

#15UPDATE EX-employee responds

Sat, August 05, 2006

There really should be others answering your questions. That's lame.

I have seen HUDs that needed changes for a variety of legitimate reasons. Most common
[there] was the Debt Ratio was too high for the original loan proposal and a different loan program brought that % down to get the loan approved. Differnt term, rate, points, escrow, payment - would bring up different final figures on the HUD. Escrow is the most arcane of the group.

Your Point - The difference between the two figures is not kept by the AE. The company frequently revises a sales volume / commission % multi-tiered incentive plan for "revenue generated" by all loans per month and the Milton-Bradley method of accounting determines the tiny fraction paid to the AE. They're not getting rich on one loan. They're not getting rich. Stack up the loans per month and most AEs are doing the best they've ever done.


Bill & Ted

Orange,
California,
U.S.A.

Thanks for the information Rex

#15Consumer Comment

Sat, August 05, 2006

Sorry about the lame thing I figured that I would never get an answer, thanks for the information about escrow accounts.

What I would like to know also is since they didn't pay off some of the things as promised actually not one thing on the HUD's matched the checks that I got after the closing.

That amount would have been thousands, does the AE keep pocket the money or does ameriquest get that money?

Thanks for taking the time to reply.


Bill & Ted

Orange,
California,
U.S.A.

Thanks for the information Rex

#15Consumer Comment

Sat, August 05, 2006

Sorry about the lame thing I figured that I would never get an answer, thanks for the information about escrow accounts.

What I would like to know also is since they didn't pay off some of the things as promised actually not one thing on the HUD's matched the checks that I got after the closing.

That amount would have been thousands, does the AE keep pocket the money or does ameriquest get that money?

Thanks for taking the time to reply.


Bill & Ted

Orange,
California,
U.S.A.

Thanks for the information Rex

#15Consumer Comment

Sat, August 05, 2006

Sorry about the lame thing I figured that I would never get an answer, thanks for the information about escrow accounts.

What I would like to know also is since they didn't pay off some of the things as promised actually not one thing on the HUD's matched the checks that I got after the closing.

That amount would have been thousands, does the AE keep pocket the money or does ameriquest get that money?

Thanks for taking the time to reply.


Bill & Ted

Orange,
California,
U.S.A.

Thanks for the information Rex

#15Consumer Comment

Sat, August 05, 2006

Sorry about the lame thing I figured that I would never get an answer, thanks for the information about escrow accounts.

What I would like to know also is since they didn't pay off some of the things as promised actually not one thing on the HUD's matched the checks that I got after the closing.

That amount would have been thousands, does the AE keep pocket the money or does ameriquest get that money?

Thanks for taking the time to reply.


Rex

Campbell,
California,
U.S.A.

OK, let the lame flame begin

#15Author of original report

Fri, August 04, 2006

Bill & Ted, which one are you?
I think it's lame that you hide behind the names of two characters in a film from the 80s.

We're all lame? Who are the "you guys" you're addressing?

We're lame because we didn't immediately reply?

What if one of us was awaiting a reply from a source and wanted to provide you with accurate information instead of simply being the first to reply to your inquiry?

I haven't received the reply to my info search for your questions. Since you're such a nice pair of guys, I will stoke the fire with the following.
_______

Regarding escrow accounts : They were optional while I was employed by Ameriquest. In the real world, they are a huge moneymaker and there is often a "profit sharing incentive" for a borrower to have an escrow account on their new loan or refinanced loan.

When you have an escrow account on your mortgage, you receive some small amount of interest during the time those funds are being invested and receiving a higher amount of interest for those who do the investing.

Here's the big picture behind the scenes. When loans are bought or when loans are made available to investors, those loans with escrow accounts fetch a slightly higher return (partially because they are statistically less likely to default).


Bill & Ted

Orange,
California,
U.S.A.

You guys are lame

#15Consumer Comment

Fri, August 04, 2006

That's just like someone that's work for ameriquest, no answers.

You guys are lame!

Go get a real job that doesnt hurt people.


Bill & Ted

Orange,
California,
U.S.A.

Questions

#15Consumer Comment

Thu, August 03, 2006

Questions
I hope this gets posted I have asked this or tried to ask but it didn't get posted.

Where does the money go that the borrower never got?

what's with the escrow accounts, were you guys told to make sure the borrower opens one.

they didn't pay off a few things during the funding of the mortgage, like my truck over 2,000 thousand dollars- didn't pay the taxes or insurance, that's 1,000, charged points over 2,000 to bring down the interest rate, I didn't know I paid that till their lawyer sent me part of the file, witch included many unsigned doc's the tila was not signed and a lot of the other doc's were not signed. Did they fire the guy that does all forging? lol

Does anyone know anything about forced placed insurance?

Thanks for all the help and information.

Respond to this Report!