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Amir And Sanchez Nutracueticals Natures Best Acai Berry There was a free trial offered for $4.99 that I ordered online. I never received the product and they charged my credit card $79.96 and also charged my card $29.95 for some other product without my premission. Tucson Arizona
I ordered a product called Natures Best Acai Berry dietary supplement online in a trial offer for $4.99. They never informed me that you had only 15 days to try it.
Well, I never received the product and they charged my credit card $79.96 for the product and also,$29.95 for some other thing of which I had no idea of or ordered or gave authorization to charge my card, along with the $4.99.
When I called the company to inquire what was going on they put me on hold to wait for a supervisor for 15 minutes. Finally, I hung up and had my boyfriend Attorney call them back.
After speaking with him, and him threatening to call the Attorney Genral from New York,which is where this call center they said was located, and the Ohio Attorney General, they represented that they would reverse the charges.
This company is scamming people and I for one am not going to just forget about it.
Hopfully, by speaking up I can save someone else this headache.
Melissa
McDonald, Ohio
U.S.A.
4 Updates & Rebuttals
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#5UPDATE Employee
Sat, March 14, 2009
Melissa,
On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns you may have had during the shipping of your order. Thousands of orders are received every day and our agents do their best to ensure that all mailing addresses have been properly entered, but occasionally a mistake might be made. For this issue, we apologize. Feel free to contact our customer service representatives at the listed number (1-800-983-7968). Had you called when you noticed a shipping delay, our agents would have been more than happy to look up your order and verify that the address has been entered correctly and then reship you our fat-burning Nature's Acai Berry Supplement. They would have also been able to extend your trial period! Furthermore, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! The terms also provide all of the information for the other risk free trial offer that you agree to sign up for. All of the billing and timing information is included in full disclosure for your to read prior to signing up for the product. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives. Your satisfaction is our number one concern. We hope to hear from you soon to resolve any outstanding issues. Have a great day!
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#5UPDATE Employee
Sat, March 14, 2009
Melissa,
On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns you may have had during the shipping of your order. Thousands of orders are received every day and our agents do their best to ensure that all mailing addresses have been properly entered, but occasionally a mistake might be made. For this issue, we apologize. Feel free to contact our customer service representatives at the listed number (1-800-983-7968). Had you called when you noticed a shipping delay, our agents would have been more than happy to look up your order and verify that the address has been entered correctly and then reship you our fat-burning Nature's Acai Berry Supplement. They would have also been able to extend your trial period! Furthermore, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! The terms also provide all of the information for the other risk free trial offer that you agree to sign up for. All of the billing and timing information is included in full disclosure for your to read prior to signing up for the product. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives. Your satisfaction is our number one concern. We hope to hear from you soon to resolve any outstanding issues. Have a great day!
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#5UPDATE Employee
Sat, March 14, 2009
Melissa,
On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns you may have had during the shipping of your order. Thousands of orders are received every day and our agents do their best to ensure that all mailing addresses have been properly entered, but occasionally a mistake might be made. For this issue, we apologize. Feel free to contact our customer service representatives at the listed number (1-800-983-7968). Had you called when you noticed a shipping delay, our agents would have been more than happy to look up your order and verify that the address has been entered correctly and then reship you our fat-burning Nature's Acai Berry Supplement. They would have also been able to extend your trial period! Furthermore, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! The terms also provide all of the information for the other risk free trial offer that you agree to sign up for. All of the billing and timing information is included in full disclosure for your to read prior to signing up for the product. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives. Your satisfaction is our number one concern. We hope to hear from you soon to resolve any outstanding issues. Have a great day!
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#5UPDATE Employee
Sat, March 14, 2009
Melissa,
On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns you may have had during the shipping of your order. Thousands of orders are received every day and our agents do their best to ensure that all mailing addresses have been properly entered, but occasionally a mistake might be made. For this issue, we apologize. Feel free to contact our customer service representatives at the listed number (1-800-983-7968). Had you called when you noticed a shipping delay, our agents would have been more than happy to look up your order and verify that the address has been entered correctly and then reship you our fat-burning Nature's Acai Berry Supplement. They would have also been able to extend your trial period! Furthermore, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! The terms also provide all of the information for the other risk free trial offer that you agree to sign up for. All of the billing and timing information is included in full disclosure for your to read prior to signing up for the product. If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives. Your satisfaction is our number one concern. We hope to hear from you soon to resolve any outstanding issues. Have a great day!