Complaint Review: Amoma

Bait and Switch

I arrived at the hotel on July 2nd to check-in. I provided them
with Amoma voucher and the gentleman behind the desk after looking totally baffled
for several minutes said he needed to get his manager. The manager came out and
informed me that I never had a reservation with that particular hotel but rather
with another one of their hotels. He informed me that he had no idea how Amoma
could have given me a voucher to one hotel but book me at another
and because I had booked it through Amoma there was nothing that the
hotel could do to change it. In addition, I was further surprised to learn a
hotel room that I had paid $998.00 for two nights actually cost $488 for
two nights. He informed me that companies like Amoma put surcharges on the
actual cost of the hotel room which according to their Q&A they do
not do. It further defies comprehension how any company can up-charge a room by
a 100%. At this point I was so disgusted and tired that I just checked
into the other hotel. Which based on the original reservation should have been
a triple room which was shown at the time of booking as a large suite instead
we were all crowded into a much smaller room with two beds.

I travel extensively and have used various travel sites for bookings. I have
however never experienced the nightmare like I experienced with Amoma. Since having this experience I have researched the company and seen all of the negative reviews unfortunately I wish I had seen those reviews prior to booking. 

The bottom line is I was GUARANTEED a certain hotel and room accommodations and was instead booked into
another hotel and given inferior accommodations at an above market rate. Since my return I have tried contacting the company and they stated I had to put everything in writing to them to which I did but have never received a response.

Their brand promise states "sleep well & save", I can say that in my case they did live not up to that promise.  I would not book thru this company unless you are willing to have the same experience I did.