Complaint Review: Amoma.com

AMOMA.com - is based in Switzerland (per se) is an on-line travel company that posts hotels around the world for bookings and room reservations.   However.  they do not receive authorization from the hotel to sell such room reservations and only gets the booking from international travel agent partners. The travel agent partners are the holder of your room reservation but Amoma.com is the holder of your money if you are the one who books a room through their website.  What looks like a great deal is a scam.  Amoma.com sells you a room.  The hotel does not receive the booking.  The booking could be made but if so it will be last room (worst room) sold.   If you cancel it will not be processed for a month.  A fee also is applied to all cancellations.    Hotels in general will not work with AMOMA.com and hotels if bookings are received by Amoma.com are rejected.  Amoma.com will even try to sell you a hotel that is not even valid.  Change the name of the hotel so it’s not obvious or easy for you to find so you are out of luck when you want even stay at the hotel!  

** All, I know all of the above because I own and operate a hotel in San Francisco, along with other hotel GM's and Sales teams we all continue to fight against Amoma.com as they are fraud, scammers, a re-seller of re-sold rooms.  They don't track or care about your booking, your hotel reservation or even offer a fair value for a room that is quite possible the last and worse room at any hotel.  But, Amoma.com loves to take your money and then have you fight for it to be refunded.  Several of our hotel guests that have booked through Amoma.com and in doing so have been REJECTED on the booking as it was not processed.   Meaning if a hotel room is booked by AMOMA.com, the HOTEL you are to stay at will reject the stay, send Amoma.com an email (that is never answered) and inform the guest they need to contact Amoma.com for a refund.

It is always just like airfare and car rentals, GO and book your room directly with the hotel, airline or car rental company.  They are directly under your control, you have completed direct contact with the company you will use.  The cost may be a dollar higher but so much less headaches if issues arise!