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  • Report:  #1482625

Complaint Review: Amoma

Amoma Confirmed my hotel reservation, took my money, then 2 minutes later said no room available. 6 weeks later still have no refund

  • Reported By:
    Mark — Australia
  • Submitted:
    Mon, July 29, 2019
  • Updated:
    Mon, July 29, 2019

It was a very busy week in Paris and I needed a room. Managed to find one for USD 300 for one night on Amoma (via Trivago).  Put in my credit card details, they took the money and about 2 mins later I get an email that the room was no longer available and they would refund the money within 5 days. Now nearly 6 weeks later and they still havent refunded it despite sending me a second email to say its on the way. Luckily Amex is taking up the fight with them so I wont owe the money. 

I travel all the time o business and have booked hotels with many different sites. This has never happened before. I need to stay away from fly by night companies like this.  

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