Complaint Review: AMR Long Distance

I found out on May 18th, that I had been billed for this 48.79 on May 13th, found the phone number, 888-295-7130, on my bank statement, called them, talked to a Ryan there, he said I OK'd it through some other phone or internet purchase I was conducting. I told him I had no idea of what or why I was being charged, so he said they would refund me, but to call back Monday, the 20th, to Direct One at 888-273-4992, or Customer Service at 877-863-8667 to verify the cancellation and refund. Called Direct One on Monday, talked to Phung, she it would be cancelled and refunded with a conformation number given to me. On June 3rd, still hadn't received the refund, called Direct One, talked to Phung again, she said she'd issue the credit herself within 7-10 days, and receive an email. Here's the email, From: LD Calling Plan Support [care@ldcallingplan.net] Sent: Tuesday, June 04, 2002 10:32 AM To: DAVID ---------- Subject: LD Calling Plan Charges Dear DAVID -------, Reference: Visa Card ending in ---- Thank you very much for contacting our office about your LD Calling Plan charges. We have issued a credit in the amount of $48.79 as you requested. This credit should appear on your next billing statement that you receive from your credit card company. If you do not see your credit, please feel free to contact us at 1-800-737-6183. Once, again thank you for your patience in resolving this matter. Customer Care LD Calling Plan I did get the refund on the 5th, but of course got charged again the same day I called, the 3rd, for the month of June for their service. I noticed all this on June 13th. Called 800-737-6183, the number on the email, what's this, the 4th or 5th number now, talked to a Reginald this time, he said I should see another email and refund. I said OK, and hung up, researched AMR on the internet and found this website, called the 800 number to AMR again and talked to Ryan, I requested the Corporate phone number and address so I could fill this out. David Jacksonville, Florida

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