Anatoliy O. Family Mobile ripoff Everett Washington
People, please do yourself a favor and stay as far away as you can from this company! They have the worst customer service I have ever experienced!
First of all, it took me about a month to transfer two lines from Family Mobile and they charged me for this month. Then, after they finally got transfered, I couldn't get to a live person to speak about those charges for hours, there is just no such option if you don't have active number!!! OK, somehow I got a hold of someone, but they were not authorize to speak about reducing or removing any charges and gave me an email ( customerrelations@myfamilymobile.com ) to send my request to, but nobody ever replied!
Guess what, I got a letter a month later with another month balance due! Well, it took me another 2 hours to get to live person just to discover my final bill was even more! Then, I discovered they cannot fax me a confirmation letter, only email which I'm yet to receive. I had to pay just to get off hook and avoid any collections, but, oh boy, what an awfull experince!