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  • Report:  #1039719

Complaint Review: ancestry.com

ancestry.com Beware ripoff of automatic renewals which company will not refund! Internet

  • Reported By:
    MA consumer — Brookline Massachusetts
  • Submitted:
    Mon, April 01, 2013
  • Updated:
    Mon, April 01, 2013

Beware of subscribing to this company! When I obtained a trial membership to this company, it did not expire as I expected, but was then automatically renewed several times which I did not want.  Today I received a credit card bill with the latest charge, and called immediately to seek cancellation and refund.  The company refused to grant a refund, claiming refunds could only be granted within 10 days of the billing date.  Unfortunately, I just received the credit card bill today, but calling immediately on receipt wasn't good enough for ancestry.com.  I am out $77 for services I did not request and did not want.  The company claims I won't be charged again, but who knows?  Buyers beware!

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