Ancestry.com. Myfamily.com rip-off! I cancelled before the fourteen days free trial was over and because of no cancallation number. I can't get a refund. Provo, Utah
As I stated before. I called July 30, 2004 and told them I was having problem getting the information and Sunday August 1, 2004 was the end of my free trial period. The Lady She would try to correct the problem. I said ok but I still wanted to cancel.
I received my credit card bill, and found out that they billed me for $99.95. I called back and a man ask me for my cancellion number. I said I had none. He than stated without a number there is no refund. I said that they were only a big rip off.Keep the money but no more.
Anthony
Lafayette, Louisiana
U.S.A.
1 Updates & Rebuttals
Dustin
United States of AmericaAncestry.com is not a ripoff...
#2Consumer Suggestion
Thu, November 15, 2012
I have been a user of Ancestry.com for the last four years (not continuously). The reason for it not being continuous has been due to my schedule and free time available for genealogy research. I have never had a problem canceling a trial membership before being charged, I have never had a problem canceling a paid membership before a renewal, and I have contacted the customer service several time over the last four years. The customer service has always been very nice to deal with. They are always helpful, and I find it very hard to believe that they wouldn't cancel a membership after it was paid (assuming that it was within a short period of time since the membership started). The only reason I feel the need to post this is that Ancestry.com is a great resource for family history, and I don't want people to be discouraged from using the site due to the reviews here.
In short:
- Call the 800 number (800-Ancestry) to cancel or report a problem.
- Like any bill, stay on top of due dates and cancel before the expiration to avoid renewal charges
- This site has more records on family history than any other and is money well spent for someone interested in researching family history.