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  • Report:  #559117

Complaint Review: Ancestry.com Myfamilytree.com

Ancestry.com, Myfamilytree.com Beware these untrustworthy thieves! Internet,

  • Reported By:
    Kal — Twain Harte California USA
  • Submitted:
    Sun, January 24, 2010
  • Updated:
    Sun, January 24, 2010
  • Ancestry.com, Myfamilytree.com
    Internet
    United States of America
  • Phone:
  • Category:

I would caution anyone in doing business with this company. They remind me of this song by the Eagles "Hotel California" - you can check in anytime you like but you can never leave.

They make it very easy to join, offering a free trial, but once they have your credit card-it will cost you.

Here is the real trick. When you cancel online, you may think that you really did cancel. But unless you fill out their survey, and choose to cancel again, they are still going to charge you.

And once they have your money, they have a policy of "No Refunds", no matter what.  Disgusting.  They have a great product, just no morals.

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