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  • Report:  #1353198

Complaint Review: Ancestry.com

Ancestry.com renewal ripoff Nationwide

  • Reported By:
    batwoman — kannapolis North Carolina USA
  • Submitted:
    Wed, February 01, 2017
  • Updated:
    Wed, February 01, 2017

I am posting a complaint regarding the 7 days cancellation policy for renewal of ancestry.com service.  I see a similar compaint was posted in 2011; nothing has changed with this company.  Beware signing on for the service subscription.  We originally did the DNA test kit, signed up for the 6 month service.  A renewal notice is supposed to be sent one month before the next charge is posted; no sign of it on our end.  So after noting a $99 charge on my card, I contacted ancestry.com to find out there's a mere 7 day cancellation policy after the posting (the notification of renewal is the only notice/forgiveness you will get!).  Yep, stuck with a $99 fee for a service I don't need or want.  DON'T SIGN UP FOR THE SERVICE UNLESS YOU WANT TO PAY AND PAY AND PAY!

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