i was charged $99.95 for something i did not order
Jean
nashville, Tennessee U.S.A.
4 Updates & Rebuttals
MaryElizabeth
Dallas, Texas, U.S.A.
Not able to receive information paid for " User name & not accepted
#5Consumer Comment
Mon, August 16, 2004
I paid $229.00 to My Family Ancestry on 2/25/04. This I ordered !
Now as I try to open Ancestry for 1910 Texas Federal Census I get the message that my "user name & code can not be found, try again".
What did I pay $229.00 for !
Please respond.[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
MaryElizabeth
Dallas, Texas, U.S.A.
Not able to receive information paid for " User name & not accepted
#5Consumer Comment
Mon, August 16, 2004
I paid $229.00 to My Family Ancestry on 2/25/04. This I ordered !
Now as I try to open Ancestry for 1910 Texas Federal Census I get the message that my "user name & code can not be found, try again".
What did I pay $229.00 for !
Please respond.[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
MaryElizabeth
Dallas, Texas, U.S.A.
Not able to receive information paid for " User name & not accepted
#5Consumer Comment
Mon, August 16, 2004
I paid $229.00 to My Family Ancestry on 2/25/04. This I ordered !
Now as I try to open Ancestry for 1910 Texas Federal Census I get the message that my "user name & code can not be found, try again".
What did I pay $229.00 for !
Please respond.[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
James
Sachse, Texas, U.S.A.
More Info
#5Consumer Comment
Sun, July 25, 2004
How did they get your credit card number? By a "Free Trial" requiring a credit card number maybe? If so there is a hook in the "Free Trial". Under the "terms and conditions" you agreed to when you signed up (whether your read them or not) it specifically states they have auto-renewal.
That means you must call their 800 number to cancel or they will continue to charge you until do so. They will not accept an email cancellation. Is auto-renewal combined with the requirement to call that 800 number as the only way to cancel legal? I don't know.
You could complain at the links below:
The 1st link is where you can file a complaint with the Federal trade commission. The second link is where you can file a complaint with the BBB. You can find a list of all the state attorney generals, including Utah, the home state of My family.Com, the owner of Ancestry.com, Genealogy.com and Rootsweb at the third link. The 4th link is the Internet Fraud Complaint Center.
Also this link:
http://attorneygeneral.utah.gov/PrRel/prmay262004.htm
From that site you could send an email to this address with your complaint:
cybercrime@utah.gov
4 Updates & Rebuttals
MaryElizabeth
Dallas,Texas,
U.S.A.
Not able to receive information paid for " User name & not accepted
#5Consumer Comment
Mon, August 16, 2004
I paid $229.00 to My Family Ancestry on 2/25/04. This I ordered !
Now as I try to open Ancestry for 1910 Texas Federal Census I get the message that my "user name & code can not be found, try again".
What did I pay $229.00 for !
Please respond.[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
MaryElizabeth
Dallas,Texas,
U.S.A.
Not able to receive information paid for " User name & not accepted
#5Consumer Comment
Mon, August 16, 2004
I paid $229.00 to My Family Ancestry on 2/25/04. This I ordered !
Now as I try to open Ancestry for 1910 Texas Federal Census I get the message that my "user name & code can not be found, try again".
What did I pay $229.00 for !
Please respond.[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
MaryElizabeth
Dallas,Texas,
U.S.A.
Not able to receive information paid for " User name & not accepted
#5Consumer Comment
Mon, August 16, 2004
I paid $229.00 to My Family Ancestry on 2/25/04. This I ordered !
Now as I try to open Ancestry for 1910 Texas Federal Census I get the message that my "user name & code can not be found, try again".
What did I pay $229.00 for !
Please respond.[DELETED]
[Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.]
James
Sachse,Texas,
U.S.A.
More Info
#5Consumer Comment
Sun, July 25, 2004
How did they get your credit card number? By a "Free Trial" requiring a credit card number maybe? If so there is a hook in the "Free Trial". Under the "terms and conditions" you agreed to when you signed up (whether your read them or not) it specifically states they have auto-renewal.
That means you must call their 800 number to cancel or they will continue to charge you until do so. They will not accept an email cancellation. Is auto-renewal combined with the requirement to call that 800 number as the only way to cancel legal? I don't know.
You could complain at the links below:
The 1st link is where you can file a complaint with the Federal trade commission. The second link is where you can file a complaint with the BBB. You can find a list of all the state attorney generals, including Utah, the home state of My family.Com, the owner of Ancestry.com, Genealogy.com and Rootsweb at the third link. The 4th link is the Internet Fraud Complaint Center.
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
http://complaints.bbb.org/Welcome.asp
http://www.consumeraction.gov/state.shtml
http://www.ifccfbi.gov/index.asp
Also this link:
http://attorneygeneral.utah.gov/PrRel/prmay262004.htm
From that site you could send an email to this address with your complaint:
cybercrime@utah.gov