Complaint Review: Ancestry

Ancestry scam, no refund, no reply to mails, waiting period on the phone when calling their help line is about 1.5 hours.  We have ordered 4 test set from ancestry.com, all were delivered within 3 month !!! 3 of the sets were processed and the results were sent back after another 3 mont; however I got a mail saying that they could not process my samples and that I needed to get another test set. Strangely enough the link in the e mail lead to a new ordering page. After having this rectified by mail after some weeks I was send another test set 2 month later.

I returned the sample just to receive another e mail that they couldn t process it again. I called their help line and had to wait for 1.5 hours (that s 90 minutes listening to music and announcements that one of the customer service associates will be with me shortly) I was told by that I cannot apply for a refund as the sets were ordered and pad by our son. I had to get our son to write to them and request a refund. Guess what: That was the last time they have shown any signs of life! No response to e mails, sent several ones asking for verification as our son had in the meantime requested a refund to his credit card. But nothing has happened since .. this was 6 month ago !!!!!!

Sept 2020 to be exact. No reply to my latest e mail where I was asking for an urgent response.      DO NOT SIGN UP WITH ANCESTRY >>>> THEY WON T HOLD THEIR PROMISES AND DO NOT REPLY TO YOUR MAILS !!!!!!!   Mike