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  • Report:  #1493218

Complaint Review: Ancestry

Ancestry I never authorized anyone to auto renewal, but Ancestry.com does anyway. It's their policy to grab you for $149.00 every 6 months!

  • Reported By:
    Stan — Canton United States
  • Submitted:
    Mon, March 23, 2020
  • Updated:
    Mon, March 23, 2020

I purchased a 6 month trial offer from Ancestry.com, March 2019, paid for by credit card, I requested not to keep the card on file and I never authorize automatic renewals.  I was renewed in Sept 2019, I didn't catch it on my statement (my bad), was again renewed March 2020.  Caught it! 

Of course they won't refund me for the Sept renewal even though I didn't used it.  No one should have to be auto renewed by ant company regardless of product especially when they requested not to be!

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