Andersen Windows Poor quality control & bad customer service, Internet
Very disappointed in Andersen Windows. Dramatic color differences on wood of stain-grade radiata pine. This is an obvious quality-control issue that should have been caught before the windows left the warehouse. It is something that will be problematic for the homeowner to fix.
Moreover, it took a very long time to reach a person in customer service. I had to listen to endless loops of Andersen advertising before a person finally answered, and provided no help. She said Andersen does not regard distinct color difference in the wood as a warranty issue. Andersen will do nothing to remedy contrasting colors on the sashes of two new windows. We regard this as both bad quality control and bad customer service.