Complaint Review: Anderson Crenshaw And Associates

In Dec. 2005, South Carolina had a real bad ice storm. My power was out for 5 1/2 days. When it came back on my alarm system wouldn't work. I have done business with Protect America for over 5 yrs. Since my payments were being automatically drafted every month, there wasn't a paper trail. The ADT card was of no use-no one had me listed as a customer. To get their attention, I had to close out my checking acct.

A few weeks later I was sent a bill. I checked all my outlets, replaced a 9 volt battery, was sent a new powercord, and finally a new system. None of these fixed the problem. I was told to buy a better phone system with more GHz. This cost me another $120. In the meantime, I purchased 2 more alarms for the windows and spent $88. I worked with this company from April to July to try to rectify the problem. I was still getting billed for a service I wasn't getting.I sent the system back in August,2006.

A few weeks ago, Anderson, Crenshaw and Assoc contacted me. The 1st person I talked to-very rude said "you owe the bill, Pay it!" On July 12, 2007 another Rep for this company stated that I could pay $599 to keep from being reported to the 3 Credit Bureaus, pay a $250 reinstatement fee on condition that I sign up with their service for 3 more yrs or take it to court. Todays Rep with my way of thinking to please not reproduce any more kids! Is this legal? Why haven't they been stopped?

Dee
Williamston, South Carolina
U.S.A.