Complaint Review: Andrea Jerome Of Liberty Tax Services

I had the unfortunately pleasure of attempting to do business with Andrea Jerome on February 26th of this year. I was in need of some basic income tax help so I decided to visit her Liberty Tax location. Upon entering the door I was immediately met with hostility from the front desk receptionist. She rudely demanded to know if I had made an appointment and told me Andrea was quite busy that day. I should have left right then and there, but I am a forgiving man at heart; I chalked her rudeness up as being the product of a hectic job, consideirng the tax deadline was approaching and I'm sure they were quite busy all week. I calmly explained that I would like to set up an appointment, and it wouldn't have to be today if one was not available. The receptionist seemed to calm down during this period.

As I filled out an appointment form I noticed Andrea Jerome walk out of her office. She curtly smiled in my direction, so I greeted her with a friendly "hello." I told her I was just filling out paperwork and would be seeing her soon to discuss some tax info. In short, I was simply making small talk. Jerome seemed offended by my comment and loudly informed me that I was not currently in an appointment with her, and that I could not ask her any questions. Baffled, I told her that I didn't plan on asking her anything, I was just being friendly. She then belittled me by saying "you do know you have to pay for services here, right?"

That was the final straw. I ripped up the form, threw the pieces on the floor in disgust, and demanded that I be allowed to speak to a manager. Ms. Jerome proceeded to tell me there was no manager, she was in charge and demanded I leave. I told her that I was disgusted by her behavior, and that as a veteran of the Vietnam war I did not lose friends so that she could disrespect me to my face, in my own country. She laughed and threatened to call 911 on me. I should have dared her to. Instead I shook my head and left.

Shortly after leaving the office I heard her follow me out and demand that I pick up the paper that I had ripped up and thrown on the floor. I kept walking, and she kept screaming at me.

I have never experienced such disrespectful, ignorant "service" in my life. How this woman operates a business is baffling to me. I would hope that something can be done to raise more awareness on the sheer ignorance of this mad woman.