Complaint Review: Pooltablesdirect.com

Situation: I ordered a pooltable from Pooltablesdirect.com after speaking with "Andrew" (assume it was Andrew Walker, CEO) in September 2008. He "sold me" that the custom built table would be delivered in 12 weeks: I paid $1499 in advance, and set up a tentative appointment for a professional installer to be at my home in December.

Challenge: After 14 weeks, and no delivery or communication by Pooltablesdirect.com, I called the 800 phone number on three different occassions during business hours unable to speak with any company representative. I left two messages outlining my transaction number and requesting a call back regarding my order. I received NO REPLY.

Action: I sent a series of emails requesting simple information regarding my order only to receive replys from Pooltablesdirect.com customer service stating, "...our phone service is being changed...we apologize," and "...we are changing our manufacturing plant due to 'unable to meet our standards'..." Again, I sent emails requesting to speak with a customer service representative in person; I left my home, cell, email, physical address. I HAVE NOT RECEIVED A TELEPHONE REPLY TO DATE. As a result of extemely poor customer service, and NO DELIVERY OF GOODS PAID IN FULL (by the way this is illegal and punishable by law) I have filed a dispute and report to the local authorities.

Result: If you are reading this report, then you are either thinking of purchasing from this business or are in a similar situation as described. Either way, I would suggest NOT PURCHASING ANYTHING FROM Pooltalbesdirect.com or you'll probably find yourself in the same situation.

Philip
Flagstaff, Arizona
U.S.A.