Complaint Review: Andy's Autosport

SCAM, SCAM, SCAM!!! Placed order online 9/1/04, using credit card. Rec'd email confirmation of order 9/3/04. When package did not arrive by 9/22/04, I phoned the company. "Angel" said "hmmm, your order has been backordered by the manufacturer, but will be shipped to you on Friday, 9/24/04. Package did not arrive. Asked why I had not been sent email notifying me of backorder status, he claimed that I had been. Yeah, right.

I phoned cutomer service again on 10/6/04, spoke again with "Angel", he said "hmmm, your order has been backordered by manufacturer, but will be mailed Friday 10/8/04. I reminded him that was EXACTLY what he said on 9/22/04 and to cancel my order. He then informed me there would be a 10% restocking charge which I had agreed to when I ordered online, and he said that I could not prove that I didn't. Asked how I could be charged a restocking fee for an item they didn't even have in stock, the reply was pretty much a because we can, answer.

It is now in the hands of my credit card company. I also filed a complaint with the BBB, who already has 72 (!!!) complaints on file

Philip
Federal Way, Washington
U.S.A.