Complaint Review: Angela Penbrook / Penbrook Productions / Wealth DCI

On March 12, 2008, I ordered Angela Penbrook's program. I was not satisfied with it, so in accord with the purchase agreement, I requested a refund. I was assured that the refund would be reflected in my bank account within five (5) business days.

I trusted that it would have been so. To my dismay when my April Bank Statement arrived, instead of a refund, a second $197.00 was taken from my account on April 18, 2008. I called the company and was told that there were some technical problems which resulted in my being charge a second time. I was again assured that the $394.00 would be refunded within five (5) working days.

Since then, I have made several calls, and have spoken to several persons, including Peter Parks, James Fernandez, Sopy Patrimonio, Sandra Perry, Juliet, Miles, and Laney. Also, I was told to send an email to ccm@penbrookproductions.com to the Customer Care Manager. To date I have not got a response.

James Fernandez and Sopy Patrimonio assured me that they would personally see to it that my refund was processed. A very frustrating aspect of this situation is that whenever I call, I am told that someone will get back to me within 24-48 hours. That call never came. Each time I have to be the one to call back.

My June Bank Statement arrived on July 17,2008, and the refund was not on it. Immediately, I called and Peter Parks spoke with me. Although I told him that I would hold the line for someone who could tell me what was happening, he assured me that Sopy Patimonio would call me before the end of the day. Up to the time of writing, July 21, 2008 at 2:002 p.m EST., no one has called me back.

I had not reported this to my bank as I really thought that I was dealing with a legitimate company and persons of integrity. I would greatly appreciate your advice and help with this problem.

Thewinsome1
Ocala, Florida
U.S.A.