Complaint Review: Angela Penbrook

Aprroximately 2 weeks ago, I received an email about processing rebates from home. I clicked the link in the email to check it out. Immediately, I knew it was a scam and exited out. Now today, I received yet another email stating that my order had been processed successfully for $39.90. In the email, the date was for Sept of this year, my first and last name (which I did not give them), and my card number with x's showing except for the last 4 digits which were correct. I was also supplied with 2 telephone numbers for support. I remembered researching them but I KNEW for a fact that I did not give any personal information to them. When I called the 1st number, I was told that they had no knowledge of my transaction for $39.90 and only know that charge is supposed to be for $197. I explained to this person over and over again that I never gave any information to them and wanted the charge reversed and to know how they got my personal information. I was put on homd for around 5 minutes when she came back and told me that she didn't know what happened and had no knowledge of my transaction or anything. I called the 2nd number and repeated all the information again. I was met with questions about who had my card number and is it possible that someone I knew used my number. Right off the bat they started to placed blame on those around me!! I calmly told her that I was appalled that she would even make the suggestion and told her that no one had that information but myself. I went even further to suggest to her that maybe one of their own employees hacked into my computer and got my information. I tried once again to get my money back and to ask how they got my personal information. I went even further to say that if they didn't do as I asked, they would be hearing from my attorney. I was HUNG UP ON!!! Now I have to go to my bank, dispute the charge, cancel the card, and wait to receive a new card. This is so frustrating!!! I have seen many reports here about how this is a scam, which I knew from the onset of researching it. I never thought that they would go so far as to hack into my computer and get my personal information. Please beware everyone!!!! It seems that even researching the website could possible cost you!!!!

Amy
Garner, North Carolina
U.S.A.