Complaint Review: Angi Leads

Let's start with the fact that we advertised with the former Angieslist.com for a decade or more starting around 01.  We got good customers and we were happy, that is until they doubled their price year over year until we were asked to pay astronomical prices for our advertising and told that our account would be deleted along with our 1600 reviews and 5 star rating if we did not pay their renewal fee which equated to a high ransom. 

We are talking more than $5x,xxx for a measely print ad and their web advertising.  We attempted to cancel and then low and behold they offered the same package for 20k less.  We trimmed it down and advertised another year with them.  The next year they wanted double again and we cancelled, supposedly losing our account.

In this time the company picked up or was picked up by homeadvisor.  It essentially turned into homeadvisor.  We gave it a try for a month or so. Instead of representing unbiased reviews so that a homeowner could select a good contractor they decided to have the contractors fight and bid over the leads.  They collected consumer information and sold it to the highest bidder. This resulted in our opinion much lower quality customers (often customers who had no idea why we would be contacting them).  Homeadvisor was and is a terrible business with extremely poor customer service.

Fast forward to 2022  - Homeadvisor has rebranded itself again (wonder why?)  Now we're supposed to buy this Angi Leads garbage is going to fix everything .  They have a pushy salesman who promised the moon.  Only problem was that he lied directly to me.  I was told that he could get back our reviews from our old angieslist.com (not deleted after all?) account with 1600 reviews and 5 star rating. 

He repetitively said that they would be attached to our account before the thing went live.  We got $200 of leads and only had to spend $100 so we gave it a shot.  As soon as it starts the salesman Tom Johnson-Salvador (who also told me he'd be my account manager)  disappears.  The account goes live and starts flooding our inbox with "opportunities" and "leads". 

The customer quaility was extremely terrible, they were not interested in having any work done or even responding to us.   Our account had no reviews and it was never supposed to go live.  Turns out the guy made two accounts and I couldn't control the one generating leads.

Their garbage leads flooded our inbox and burned up their little $200 gift in a couple of days.  Then it starts charging our credit card.  We're talking $15 - $90 per terrible quality lead generated through their misleading trap of a website.  They are likely selling information because they are definitely not generating leads.

I callled customer service to complain about the lying salesman.  They transferred me to their Review dept to get the reviews transferred and they said that it was impossible.  The salesman had promised something that was impossible.  I requested a refund and cancellation because I was lied to.  I was denied any possibility of refunding my money even though nothing was done the way I specifically stated.  "Is there anything else I can do to help you?"  Standard corporate boilerplate BS designed to never fix any one's problem and never address the fact that their job as a customer service rep is completely pointless.  Guess it would be hard to sleep at night if you were just being a piece of trash, but it's policy, hands are tied, etc. etc. 

Angi Leads desires to trap and dupe consumers and contractors alike.  We have been in business over 100 years providing quality work that can be relied upon.  We cannot abide a business that does the exact opposite.  We feel that angi leads and all of it's sister companies and subsidiaries are a scam in their entirety.  I would suggest any service oriented business or consumer seeking a quality company to steer clear.  A web search and reviews will likely turn up better unsolicitated honest results.  They make yelp look like saints if you can believe it.

There is nothing honest about Angi Leads or whatever you want to call it.  Even the people that work there don't know what to call their company.

Do not enable this company.  Do not give them your information.  Do not give them money, you won't ever see it again.