Complaint Review: Angie's List

 Much to my dismay, I realized that Angie's List had purchased my name and listed me on their website.  This in and of itself is not a huge problem.  My problem is the fact that they published my HOME address.  As soon as I realized this, I called them and asked to be removed.  They said that I could never have my name removed from the site, but that they would change my contact information to my office address.  They also kindly advised me to contact google to make sure their search was updated as well.

Imagine my surprise the following day when I check their site and my HOME address is still listed.  I emailed and spoke with multiple representatives until I was finally connected with "supervisor" Kyle Mathes.  He told me that he would submit a request to IT, but that changing my address could take as long as 6 weeks, possibly longer.  I told him that I am concerned about the safety of my family (I expanded on this, but don't wish to go into greater detail on the internet.)  He essentially told me there was nothing he could do, but that I was welcome to file a court order (which would take months.)

I called again the next day hoping to reach someone who could help me.  I was told by representatives Katie and Tyler at two different times that day that if I purchased a membership, they could expedite my request, otherwise, there is no telling how long it will take to remove my home address from their site.  This sounds like extortion to me.  I spoke again to "supervisor" Kyle Mathes.  He told me that he was unable to contact IT to expedite my case, and that there was no way I could coontact them myself.  After I contined to plead with him to remove my personal information for the safety of my family, he connected me to the voicemail of his supervisor (would not give me number) Cheryl Pflum.  She, of course, will  not call me back.

All I want is for Angie's List to remove my home address from their site.  They are welcome to leave my name, which has zero reviews, on their site.  I have filed complaints with the BBB, the FTC, Call for Action, and have contacted media representatives who have assisted with these sorts of things in the past, but Angie's List remains firm in their unwillingness to help unless I pay them.

Too bad this business won't do the right thing, and is trying to extort me to join their site.  I clearly have no interest in becoming a member.