Complaint Review: Anna's Linens

I purchased sheets and insulated drapes for my bedroom. The sheets were on sale but the drapes were not. No sign anywhere warned me that this product was dicontinued and could not be refunded. When I got home I opened the draperies. One of the packages was missing a panel. I went right back to the store. There was no other in that color and size. I ask if I could have the display sample but was told "no". They called the closest store but no luck because they're discontinued. I ask why is there no sign telling me this important piece of information. She had no answer. She said she would get on their website and see if one is available, but no luck. When I told her I would like to get my money back , she looked and my receipt and said, " I'm sorry but these are non-refundable. The only warning you get is at the bottom of your receipt. Any items with an asterick are non-refundable.

Once you pay and get a receipt is the only way a consumer knows that Anna's Linens products are discontinued or not, or refundable or not.

I ask you, is this anyway to run a business. I will never go back. I will let all the women I know that shop for good deals to decorate their homes to never use Anna's Linens. Other stores have signage in the store and have better return policies!

Rhonda
Dickinsojn, Texas
U.S.A.