Complaint Review: Annie Cloth

On October 22 I placed an order online(order #AC105087) to Annie Cloth for 5 items for a total of $51.79 and paid via PayPal

After waiting 2.5 weeks  I emailed that I hadn't yet received my order.  They did reply on 11/8 and said it was shipped.  The order was received a week following.

When I opened the package the clothing items were clearly not as shown on the website.  I reached out to ask about a return because it is their policy that you NOT return and item without first sending them a message which I did.  I explained my disappointment with both items and they offered 8% cash refund and basically said that the costs for anything else would not be cost effective to me. 

I do not think this is acceptable and made that known.  These items were purchased as gifts but I would not give then away the quality is so bad.  The shawl I purchased clearly looked like a woven knit shawl in earthy colors but when I received was printed cloth in similar colors but different design and material, obviously not as pictured.

The other item was a pair of "Autumn Winter Casual Basic Knitted Gloves"  that again didn't match the description and had holes throughout the fabric!  I have pictures

They also have been delaying contact with me and then told me the SKU# didn't match and they can't locate but I checked the wrapping and what I sent them was correct.  Seems like another delay tactic

After I contacted them again stating that I didn't think it fair to offer 8% they increased it to 25% but I still don't think this is acceptable