Another Cyberdream.com rip off *REBUTTAL
I just read a report on this site reguarding Cyberdream.com. I had a similar problem with this company a few months past. I paid for a subscription for the Hornyrob news server and did not recieve a password as promised.
I tried on several occasions to work out this issue but also recieved no response from customer service for about 10 days.
When I did get a reply my problem was not resolved. I had to dispute the cyberdream charge with my credit card company as well and had it removed from my statement.
This company is a rip off and does not deliver what they offer. They seem to be very swift to bill your credit card but uninterested in delivering merchandise already paid for.
I would not suggest doing business with this company unless you enjoy giving your money away for nothing.
3 Updates & Rebuttals
HornyRob.com is not owned or directly associated
#40
Sat, December 08, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: dirty-dan@hornyrob.com
Their name: Robert van der Burgh
Their phone number: 215-243-3138
Their relationship to the company: Owner
Rebuttal:
HornyRob.com is not owned or directly associated
with CyberDream (other than knowing the owners)
They do though sell the news-server on our website.
When anyone emails the customer support address for
the news-server on our site, they receive an
automated reply that if for any reason they are not
satisfied they should contact me directly and will
see it is made right. We cannot by any means
control elements outside our websites, or can we
interefere with business at CyberDream... but anyone
who purchases anything through our site, incluse
of the news server as of this date managed by
CyberDream should contact me and will see whatever
wrong is made right to their satisfaction.
dirty-dan@hornyrob.com
P.S. admin address
customer-service@hornyrob.com
Anyone may test it and see the message
that is generated... no one has ever written
me that i did not see received satisfaction.
It is again stated the CyberDream and HornyRob.com
#40
Sat, December 08, 2001
----- Original Message -----
From: "Dirty-Dan"
To: info@ripoffreport.com
Sent: Saturday, December 08, 2001 12:07 AM
Subject: Re[2]: Rebuttal to RipOffReport
Hello info,
You know... also in reading
http://www.ripoffreport.com/reports/ripoff4515.htm
Seems the info below should be added here...
It is again stated the CyberDream and HornyRob.com
are the same company, and this is just not so. Also
our number is on the website for voicemail too, and
a simple DNS search will show CyberDream is a U.S.
company, and Hornyrob.com is a Dutch company. Some
items are still billed CyberDream, but we handle all
customer response issues on our products, the only
elements that are controlled by cyberDream are the
news server... and off site links to websites that
also are 3rd parties.
Also anyone can test and see we answer our mail
multiple times per day at this address. (I invite
anyone independent to test response time) Cyberdream
and HornyRob were at one time the same company, but
split apart years ago. It is not fair that HornyRob.com
be held accountable for CyberDream issues anymore than
Cyberdream should be held accountable for HornyRob
issues... anyone who has ever written me and said there
is a problem has gotten satisfaction.
Reading these cannot know whom the people are... but some
of this just does not make good sense.. anyone who does
E-Commerce is aware that a dissatisfied consumer can
dispute a charge and be given credit with a phone call and
that merchants are charged a penalty for a chargeback, it
makes no sense not to give clients a refund if they ask
as it would only cost a company twice as much in penalties
to do less.
Both CyberDream and HornyRob.com (again separate companies)
have thousands of customers a year... if we pissed 1% of
these off like am seeing here would lose our merchant
accounts in a flash. I will not and can not be responsible
for Cyberdream issues, but anyone who is ever dissatisfied
with HornyRob.com purchases or with our news server should
contact me directly at dirty-dan@hornyrob.com and i will do
my best to see you are satisfied one way or the other.. we
are a VERY customer satisfaction oriented company.
Peacefully,
Dirty-Dan
#40
Sat, December 08, 2001