Complaint Review: Answering Specialists Inc. Bonners Ferry Idaho

March 20, 2020  

Dear Mr. Harlan,

I own a Home Healthcare Organization in Northern Virginia and Maryland. We used your company, Answering Specialists, Inc., for three years. During that time, we became frustrated with your company's poor services. When we discussed the inaccurate messages, taking phone numbers and not fax number, etc., with Nicole Perry, the answer to the poor services was that your company began charging us $10.00 additional dollars each month; which we paid.

In total we have paid your company over $34,000.00. However, after a rash of terrible service, including one error which cost my organization $3000.00, in late 2/20 and early 3/20 we complained. Your employees, Jessica Hart and Nicole, instead of accepting responsibility for awful service, laughed and devised an evil plan to cause injury to my organization and it's patients: They laughed and said they were disconnecting my phone number at 12 midnight 3/4/2020.  

I reminded them that our companies have a contract for services. Further, I have an audio of Nicole Perry sadistically giggling, saying she would disconnect the number before I could Port it over, and lose the number. In addition to that, I have multiple emails were both of your employees are gleeful at: Their Plan.   In response, to Their Plan, I continued to communicate with them, and I, specifically, explained that their actions could potentially cause injury or death to patients.

Despite us explaining Nicole Perry and Jessica Hart's behavior's consequences, they continued to pursue Their evil Plan and implemented it, earlier than they previously stated, preventing me from Porting the number. They disconnected the number at 4:30pm EST, 3/4/2020, even though I emailed my credit card and authorized the Port Fee, as they previously said they would charge $25.00 to Port, a few months prior.
 

Your employees, for which you are responsible, did in fact, disrupt interstate commerce for my Home Healthcare Organization. That commerce remains disrupted during this State of Emergency.
  WE ARE ASKING YOU TO RESTORE 540-326-0043, IMMEDIATELY SO THAT WE MAY PORT THE NUMBER OVER, VIA COMCAST, INC. Comcast is awaiting your response. We have a current complaint in with the Idaho Attorney General's Office. As a result of the State of Emergency, your company is now under Federal regulations. Their actions will be costly to you. We suggest you take immediate action to resolve the problem they caused.  

Please advise me via email. Thank you for your time.

Warmest regards,
Michelle Lane, MSN, RN, Owner/Administrator
Middleburg Home Care, LLC - A Home Healthcare Organization
P.O. Box 544 Middleburg, VA 20118
101 East Main St., Ste 203, Berryville, VA 22611
540-883-3122 (Office)
540-277-2518 (Fax 1)
540-326-0043 (Fax 2)
540-316-7515 (Mobile)
www.MiddleburgHomeCare.com